Senior Information Communication Technology Associate

UN Children's Fund, Lilongwe, Malawi

Skill Required:, IT and ICT
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
21st November, 2018

Job Description

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovation!

UNICEF Malawi Country Programme (2019-2013) is aligned with the Government of Malawi's Growth and Development Strategy (MDGS 111) and the United Nations Development Assistance Framework (UNDAF). The programme supports the Government of Malawi to meet its commitment to respect, protect and fulfil children's rights in line with international conventions and standards. The country programme is guided by the principles of children's rights, equity, gender equality, inclusion and resilience, and supports evidence-based, integrative and innovative programming. The vision is that ‘all girls and boys in Malawi, especially the most disadvantaged and deprived, realize their rights. The programme focuses on: early childhood (parenting, high-impact social services, early stimulation and learning), middle childhood and adolescence (learning, multi-sectoral services, active citizenship), communities (decentralized services and systems, community ownership, social norms), programme effectiveness (monitoring, evaluation, HACT, Innovation, Social Protection and Social Policy and External Communication. The programme is based on ‘leaving no child behind, realizing rights for all children in Malawi.

How can you make a difference?

Senior ICT Assistant is accountable for the delivery of effective and efficient technical and operational assistance to the supervisor in systems administration, network infrastructure monitoring, support and maintenance, documentation of ICT infrastructure and network components. Ensures that effective and efficient network operation and services, including software, hardware and operational support to ensure minimal down time and maximum productivity. Provides an effective incident resolution process and efficient end users support.

Identifies risks and emerging faults in order to enhance the different systems capacity, reliability and security.

Key areas of responsibility and accountability include but not limited to:

  • High standards of network operations and services are maintained through continuous infrastructure improvement, performance monitoring and policy compliance.
  • Network availability, services and security are enhanced and maintained
  • Updated network descriptions, processes and procedures are well documented to maintain internal knowledge continuity and competency.
  • Local Site Administrator and Help desk functions are performed efficiently in providing systems administration and end users support
  • Specific applications and Innovative tools are developed to support the Programme and Operations effectiveness
  • Assignments of additional duties and responsibilities are effectively performed

To qualify as an advocate for every child you will have:

  • Completion of Secondary education supplemented with formal training at university level in Computer Science, Business Administration, Engineering or related field with training in networking and telecommunication technology. Additional Networking/ telecommunication related industry certification is an asset. A bachelor's degree in Computer Science or related field is an asset.
  • Computer literacy and ability to effectively use standard office software, tools and technologies
  • Seven years of practical work experience in information technology, including systems administration and operations, network computing, systematic methods of trouble shooting and analytical problem solving, providing assistance to users on IT services, and use of applications and diagnostic tools. Practical experience in Global Network Problem Resolution, Infrastructure Operations, Service Operations, and practice in network operations.
  • Strong capacity in software development (Relational database, dynamic web site and real time monitoring tools) will be desirable with broad exposure to substantive Windows systems work reflecting major IT developments in such areas as client/server computing and applications, database administration/engineering.
  • Work experience in emergencies will be an added advantage
  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate:

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

The technical competencies required for this post are:

  • Practical knowledge of computer programming, software information management, data processing applications, database development, network administration, data communications, telecommunications, hardware and software installation, service management, end-user assistance, preparation of end-user documentation and manuals.
  • Computer knowledge: WORD, EXCEL, POWER POINT, VISIO, Microsoft project, Access SAP, Microsoft Exchange and Outlook, in general database and web application development tools
  • Fundamentals of computing, networking and communications.
  • Knowledge of LAN/WAN connectivity, Personal Computer, Disk Operating System, Network Operating System, and MS Windows.
  • Network and Security Architecture.
  • Procedures and processes for administering messaging network.
  • Understanding of network troubleshooting tools both hardware and software.
  • Practices and principles of upgrades installations and conversions.
  • Practices and principles of IT operations and problem resolution.
  • Practices and principles of Systems roll outs and implementation in large scale IT environment
  • Practices and principles of IT analysis, planning, design, implementation and problem resolution

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.


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