Senior Operations Officer

World Bank, Washington, United States

Skill Required:, Finance and Accounts
Preferred Experience: 
Above 10 Years
Closing Date for Applications: 
17th January, 2020

Job Description


Do you want to build a career that is truly worthwhile? The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. Working with more than 2,000 businesses worldwide, we use our capital, expertise, and influence to create markets and opportunities where they are needed most. 

IFC’s Gender Business Group

Gender equality is not only a social and moral imperative, but also an economic need. Women represent nearly 50 percent of the world’s population, yet they account for only about 41 percent of the formal workforce. IFC has long recognized the importance of greater participation of women in economic activities. IFC’s commitment to advancing gender equality is anchored in a strong business case and in client demand for gender-smart solutions, which has significantly grown over the past five years. In response, IFC works with clients to reduce the gap between men and women as entrepreneurs, employees, corporate leaders, suppliers, consumers, and community stakeholders. We support companies with gender-specific advice and investment, we help provide access to credit, markets, housing, savings and insurance products, information, technology and supply chains. We also work with companies on recruiting and retaining diverse talent from a gender perspective.

The Women’s Insurance Program

  • In September 2015, IFC in partnership with AXA Group and Accenture, published a first-of-its-kind report SheforShield: Insure Women to Protect All. According to the report, the women’s insurance market opportunity stands at more than $1 trillion worldwide by 2030, fifty percent coming from ten emerging markets alone. The report sheds light into the largely untapped women’s market and recommends insurers to identify and target women based on their fast-changing protection needs. It also advocates hiring more women in the insurance value chain, and the role women could play as employees (staff and agents/distributors) - contributing to creating a source of income for women venturing in the insurance sector. Since the launch of the SheforShield report, IFC has been working with IFC insurance clients to increase their ability to tap into the women’s market potential by:
  • Enhancing insurers’ understanding of the women’s market and its needs;Creating specific approaches and solutions to addressing women’s financial protection and risk mitigation needs; andDesigning and implementing training programs to further enable insurance agents to approach, sell to and retain women customers; as well as further entice women in entering the insurance industry.
  • The Gender Business Group is now seeking to hire a ‘Women’s Insurance’ Senior Operations Officer with experience in women’s financial inclusion, private sector and insurance to provide support to the Women’s Insurance Global Program Lead (The Global Program Lead) on implementing the Women’s Insurance Program. The Senior Operations Officer will be expected to collaborate across the Gender Business Group and Financial Investment Group.

Roles and responsibilities:

The Senior Operations Officer will be part of the Gender Business Group senior management team and will report to the Gender Business Group Manager. S/he will lead the strategic growth and delivery of the women’s insurance program, (including program implementation, supervision reports, M&E, knowledge management, and client engagement) as well as lead business development initiatives and partnerships to further the business case for increasing access to insurance for women in emerging/developing countries and create income generating opportunities for women as insurance agents/employees . The Senior Operations Officer is expected to work proactively and with autonomy to spearhead the Women’s Insurance team across regions – in close coordination with colleagues from industry departments, as well as external partners and stakeholders.

Key responsibilities will include but are not limited to:

Business Development and Program Delivery

Develop and deliver the Women’s Insurance advisory services to IFC clients in close collaboration with IFC’s Financial Invest Group (FIG), the Women Entrepreneurship Finance Initiative (We-fI) team and the Global Insurance Index Facility of the World Bank Group and IFC. Activities will include spearheading the development and delivery of pitch decks, conducting women’s insurance diagnostics, action planning, training and implementation depending on clients’ needs and priorities.Lead the development of a pipeline of potential clients to increase women’s access to insurance as customers and agents. Oversee the drafting and delivery of key project documents including cooperation agreements.Manage client relationships by preparing all governance related meetings and ensuring that clients’ needs are met.Together with the Manager of the Gender Business Group and the fundraising officer, work on identifying resources to further grow the women’s insurance portfolio of clientIdentify key industry experts at both global and regional levels to assist with client program implementation including Human Centered Design (HCD), Insurance Actuaries etc.Manage direct and indirect reports including current women’s insurance operation officers and consultants

Research/Knowledge Management:

Lead and manage partnerships, spearhead/contribute to analytical work focusing on increasing access to financial protection and risk mitigation mechanisms for women as entrepreneurs, professionals, millennials, and low-income earners;Lead the identification and selection of consultants/research firms and oversee quality of research outputs.Spearhead the development, design and production of knowledge reports on Women ’s InsuranceProduce case studies highlighting the business case for increasing women’s access to insurance, best practice and lessons from implementation, and results.Keep abreast of industry, and subject-area developments and research to ensure that IFC Women’s Insurance advisory services program continuously benefit from emerging best practices and opportunities for innovation. Ensure that international good practices are included in developing and implementing the project.Lead the compilation and analysis of lessons learned from project implementation experience and share with team members and work with the Insurance team to disseminate throughout the institution and IFC’s global gender network.Foster innovation and knowledge exchange between IFC colleagues involved in the program and other key partners in the region and globally.Work with Gender Business Group’s Communications team to develop Women’s Insurance communications strategy and materials, and strategies to further promote the program and best practice in the region.Create an internal Women’s Insurance program platform to disseminate knowledge and make all program implementation tools available to World Bank Group colleagues.Lead the capacity building and mainstreaming efforts on the Women’s Insurance offering in the regions and industries (i.e. Financial Institution Group, and Manufacturing Agribusiness and Services) on the Women’s Insurance offering by presenting the Women’s Insurance tools, integrating relevant tools into industry line toolkits and organizing training session with industry lead.

Project Management and Monitoring

Work closely with the Monitoring & Evaluation (M&E) team to establish, track and monitor project targetsLead the bi-annual project supervision reports production, track progress against project log frame targets, capture and assess lessons learned and update risks/risk management.Manage program budget and financial performance per IFC’s policies and guidelines and within approval thresholds working closely with the Finance Department.Produce formal project progress reports for donors, internal and external stakeholders.Draft concept notes, Implementation Plans as relevantOther responsibilities can be added depending on role and business demands

Selection Criteria

The candidate should have expertise in gender engagements with private sector financial institutions, preferably in developing/emerging markets and on women’s financial inclusion with good knowledge of insurance and/or banking. Selected candidate will have experience in working directly with the private sector in developing and providing advisory services to corporate clients. S/he should have experience in managing projects and integrating work of other (often multi-disciplinary) professional staff. S/he must be able to interact with clients, government officials, and staff from other organizations with confidence and a high degree of professionalism. S/he must be able to work across departments as well as manage up and down with diplomacy and poise. S/he must be willing and able to travel at least 50% of the time.

Minimum requirements:

Advanced degree in relevant field (Masters in Business Administration, Finance, Economics) in relevant field with 10 years of relevant or related work experience or equivalent combination of education and experience;Strong understanding of the women’s market and the opportunity it presents for the financial sector especially for the insurance industryHigh degree of commitment to development impact and gender equality;Work experience in an emerging/developing market environment required,A demonstrated ability to understand what makes businesses succeed, to develop innovative solutions and to challenge the status quo to enhance private sector opportunities;Good pro-active communicator with integrity, collaboration skills and commitment to fostering diversity and inclusion within IFC, the program and with private sector companies;Excellent project management and training skills;Excellent communication skills in English and French and ability to participate in multi-disciplinary teams;Ability to work independently Client focus and drive for results; demonstrated commitment to the principles of client-driven development.Strong strategic and analytical skillsExcellent interpersonal and team skills, and ability to work with a range of stakeholders.Strong organizational skills; ability to prioritize, to deal with frequent and unexpected changes, and to work within tight timeframes.Experience with IFC operations, policies, procedures and processes.Personal integrity, ability to handle confidential matters in a discreet and respectful manner


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