WFP Tajikistan Country Strategic Plan (CSP) 2019 – 2024, focuses on supporting national social protection and safety nets, nutrition, resilience-building and disaster risk reduction, aligning WFP’s support to national priorities and in synergy with the action of other partners. By means of the CSP, WFP is undertaking a strategic shift from direct implementation to enabling and strengthening capacities of national and sub-national institutions to deliver on their food security and nutrition priorities. WFP activities support the achievement of Sustainable Development Goal 2 (Zero Hunger) and 17 (Partnerships for the Goals). The geographic scope of WFP Tajikistan operations encompasses the entirety of the country. In addition to the country office in Dushanbe, WFP has field offices located in Bokhtar, Gharm, Khorog, and Khujand to oversee operations in those specific regions.
The School Feeding Programme continues to be WFP’s largest operational component (Strategic Outcome 1) in Tajikistan, and currently supports more than 420,000 primary schoolchildren in about 2,000 schools in 52 districts across the country. Under Strategic Outcome 2, WFP implements activities for the treatment and prevention of moderate acute malnutrition in five districts of Khatlon and Sughd region, where over 5,000 moderate acutely malnourished children are being assisted in some 250 primary health centres. WFP has also launched a Social Behaviour Change Communication project, based on formative research and a subsequently developed strategy to influence the nutritional habits and behaviour of the population and prevent malnutrition in Tajikistan. Under Strategic Outcome 3, WFP strengthens rural communities’ resilience to recurring shocks and rehabilitating community assets through Food Assistance for Assets Creation projects. WFP also contributes to alleviating and mitigating environmental degradation and its consequences through climate change adaptation activities in support of rural communities that are dependent on land for their livelihood and food.
WFP undertakes various types of data collection when monitoring its above described operations in Tajikistan; these include monthly process monitoring, biannual post distribution outcome surveys, and, as relevant, baseline surveys and specialized monitoring or surveys. Through monitoring, WFP learns if its processes and procedures are being upheld by the partners, ensures the people WFP serves are being treated with dignity while receiving their assistance. Monitoring is key for WFP to understand how its programmes are progressing and standardized approach to gathering this information is therefore imperative.
As part of accountability to affected populations, WFP emphasises the creation of a community feedback mechanism (CFM, generally called a complaints and feedback mechanism), which is a formal mechanism for receiving information from people and communities where WFP operates. The main objective is to increase the influence of affected communities over programmes and enhance programme quality. This may be done through multiple components including a telephone hotline, onsite helpdesks, community outreach, and suggestion boxes. To be effective, the CFM must apply established procedures for recording complaints and feedback, following-up on issues, taking action, and providing feedback to the complainant in a safe and dignified manner.
PURPOSE OF THE ASSIGNMENT
The above described initiatives would require enhanced capacity at the country office level and strong coordination with internal and external stakeholders. The Senior Programme Associate (AM&E) will design, initiate and manage a standardized approach to process monitoring as well as a formal feedback mechanism.
ACCOUNTABILITIES / RESPONSIBILITIES
Working within Research, Assessments and Monitoring (RAM) team and reporting directly to the RAM Officer - NOA, the incumbent is expected to perform the following duties and responsibilities:
- Community Feedback Mechanism
- Become conversant in global and WFP corporate guidance (including the Policy on Accountability to Affected Populations, standard operational procedures, and minimum requirements) on the planning, developing and implementing a community complaints and feedback mechanism (CFM);
- Design and establish a CFM inclusive of up-to-date systems, platforms, and tools, including the determination of mechanisms for complaints and feedback collection;
- Develop a standard operating procedure (SOP) for all roles and responsibilities under the CFM structure;
- Support the development and implementation of a WFP CFM communication strategy, ensuring oversight of dissemination of the key messages by WFP and partner staff through preferred channels;
- Ensure protection referral pathways, including those related to gender-based violence and service mapping, and any changes in WFP programming are regularly and timely communicated with all CFM focal points;
- Build staff capacity to enable mainstreaming of the CFM into daily activities;
- Support WFP management, activity managers, and field offices in addressing CFM findings to ensure follow-up actions are taken as required;
- Contribute to and support evidence-based decision-making through the production of updates, dashboards, and reports summarizing all feedback received, reflecting data trends, status of issues resolution, and implementation progress;
Monitoring and Evaluation
- Become conversant in global and WFP corporate guidance on monitoring and evaluation;
- Provide inputs to the development of Monitoring, Review and Evaluation plans that will provide the most relevant and strategic information toward achieving expected results (as set out in the Country Strategic Plan (CSP) and other global and regional plans), while being compliant with WFP evaluation and monitoring requirements;
- Serve as main focal point and manager to outsourced monitoring service provision;
- Develop a process monitoring toolkit to standardize monitoring and reporting approaches across the sub-offices and/or through outsourced service provision that complies with corporate standards, including the minimum monitoring requirements (MMR), SOP, and corporate results framework (CRF);
- Support in training and capacity development of all WFP field and partner staff and/or outsourced enumerators on monitoring and evaluation theory, methods, and toolkits;
- Draft regular process monitoring reports and indicator dashboards regarding the status of results and implementation progress, highlighting trends and emerging issues;
- Contribute to the data analysis for outcome and market monitoring;
- Support mid-term reviews, thematic reviews, and decentralized evaluations, which are intended for learning, strategic and operational decision-making;
- Support the implementation of the WFP Tajikistan Country Strategic Plan through ensuring cross-cutting efforts such as nutrition-sensitivity, gender and diversity inclusion, protection and accountability, and capacity development, are integrated throughout the portfolio and to ensure equal participation and consideration of women and men, boys and girls, and people living with specific needs and/or disabilities.
Any other business
- Functional CFM in line with WFP corporate standards mainstreamed into WFP Tajikistan daily activities;
- Finalized CFM SOP, with communication strategy and referral pathways;
- Monthly CFM reports and dashboards;
- Functional process monitoring system, including tools and reporting templates, that is compliant with WFP corporate standards and mainstreamed in workplans;
- Monthly process monitoring infographic reports that reflect trends and key issues;
- Capacity developed through coaching, mentoring and formal on-the-job training, when working with national staff, governmental counterparts, and cooperating partners;
- Systematic application, integration, and documentation of age, gender, and diversity perspectives in all activities, as relevant.
QUALIFICATIONS & EXPERIENCE REQUIRED
Desired experiences for entry into the role:
- Four years of progressive experience in supporting design and implementation of monitoring systems and/or feedback mechanisms with UN agencies, government entities, or civil society;
- Proficiency in Windows MS Office (Word, Excel, PowerPoint, Outlook) and with data analysis and visualization software (SPSS, STATA, Tableau, etc.);
- Behavioural competencies such as action management, client orientation, cognitive capacity, innovation, partnering and teamwork.
Education and Experience:
- First university degree in International Affairs, Social Sciences, Monitoring and Evaluation, Humanitarian Assistance, or other field relevant to international development assistance with additional years of related work experience;
- Required fluency (level C) in oral and written English and Tajik or Russian.