World Intellectual Property Organization
Experience: 5 to 10 Years
Skill Required: Project and Program Management
Apply By: 14-07-2022
This is a project based post located under the Capital Master Plan funded WIPO IP Portal Program. The program is aimed at introducing a single common IT platform (hereinafter referred to as “the WIPO IP Portal”), which connects the multiple IT platforms supporting the WIPO Global IP systems and the services of the WIPO Arbitration and Mediation Center (AMC). The WIPO IP Portal provides a single entry portal to users of WIPO Global Protection systems services and AMC services via a single WIPO account for each user and implement a user-friendly navigation policy with a common user interface and a central payment portal using a new global payment system.
Purpose Statement:
The main role of the incumbent is to manage the Customer Experience Project, typically involving the development and management of plans and strategies for further integration of WIPO online services, with the aim of improving customer satisfaction by focusing on ease of use for novice users and subject-matter experts. In addition, the role also requires designing strategies for promoting the IP Portal to a wider audience and managing the implementation of new features and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, and quality.
Duties and Responsibilities:
The incumbent will perform the following principal duties:
Requirements:
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Source: https://wipo.taleo.net/careersection/wp_1/jobdetail.ftl?job=22157-FT_PP