Services Manager, HQ

Integrity, London, United Kingdom

Skill Required:, Project/ Programme Management
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
31st January, 2017

Job Description

Services Manager, HQ ToR 2017
Full-Time. Based in London, UK with up to 30% Travel

Who we are:
Integrity sets the international standard for ethically delivered, expert services in challenging, complex and fragile environments. We work to assist our clients in the international community and the global private sector to transform conflict and build stability, accountability and prosperity. We aim to help our clients succeed in fragile and challenging environments while building trust and giving a voice to local people.
We deliver five key services: research and analysis / programme design, monitoring and evaluation / stakeholder engagement / capacity development / programme management and implementation.
Our services are underpinned by the principles on which the company was founded: a commitment to local context, ethical procurement of local services and expert and high quality delivery. We work to build skills in the geographies where we work by investing in long-term presence and sustained relationships with national organisations, networks and individuals.
Integrity employs a multinational team of project managers and implementers, thematic and regional experts, researchers, evaluators and analysts with years of experience delivering complex programmes in fragile geographies across Africa, Asia and the Middle East.
Further information about Integrity can be found at

Scope of work:
The Services Manager will support the delivery of Integrity’s project portfolio across Integrity’s five services and three delivery geographies: Africa, Asia and MENA. The Services Manager will particularly focus on design and delivering a portfolio of evaluations, with a strong emphasis on qualitative methods and project and client management. In addition, the Services Manager may be required to support business and proposal development, and deliver on Services’ strategy, approaches and methodologies.

Terms of Reference:
A. Project Management and Delivery (80%)

  • Design and delivery of a portfolio of evaluations working across multiple countries and thematics.
  • As Project Manager, being accountable for budget, deliverables, risk and project closedown.
  • Working with field programmes in MENA, Africa and Asia provide technical advisory support to delivery of evaluations.
  • Provide technical inputs, in a short-term technical assistance role, including quality assurance of project team deliverables.
  • Working with the Corporate and Operations teams, provide leadership on project implementation processes including financial management, client communication, time and resource management.

B. Business and Proposal Development (10%)

  • Working with the Business Development team lead on teaming and consultant identification for evaluations.

  • Work to support our field programmes in MENA, Africa and Asia by assisting in the development and maintenance of team management, communications management and contributing to key BD dialogues and client management dialogues.

  • Explore upcoming opportunities not yet tendered through effective prepositioning with potential primes and other relationships.

C. Thought leadership and thematic development (10%)

  • Understand, monitor and disseminate new agendas and trends within the field with a particular focus on contribution analysis, third-party monitoring, conflict sensitive indicator development, quantitative monitoring, impact assessments and RCTs.
  • Enhance Integrity’s approaches and methodologies in relation to DME, with a view to promote innovative practices and position the organisation as practice/thought leader.
  • Develop and keep up to date thematic and technical brochures that demonstrate Integrity’s capacity and expertise in a concise and easily digestible format that can be shared internally and externally.

Education and Experience:
The candidate will have:

  • Master’s degree in a relevant subject such as economics, political science, international relations, sociology, social anthropology, international development or related subject
  • 5+ years of experience of complex evaluations and multi-stakeholder management, preferably for DFID and/or FCO funded projects.
  • Theory-based evaluation experience.


  • Experience of working with the Foreign & Commonwealth Office and/or DFID
  • Experience of working in Middle Income Countries
  • Economic growth/development thematic experience

The candidate will:

  • Be a strong team player with confidence, humour and patience
  • Perform effectively when faced with time pressures and remains focused, composed, and optimistic when dealing with challenging situations
  • Responds to change and adapts well to changing circumstances and environments
  • Able to write and communicate fluently and articulately in English
  • Able to develop and manage relationships with a diplomatic and personable approach
  • Able to develop, manage and deliver projects in a considered and methodological manner
  • Strong attention to detail


  • Written and oral fluency in English
  • Knowledge of Arabic or French desirable


This is a permanent position that is subject to project funding in the new year. If you are interested in applying for this position, please complete the application form at and attach a CV and Cover Letter with your application.

Closing date for applications: ASAP; rolling applications with a view to shortlist in January 2017

Please be advised that only shortlisted applicants will be contacted. Candidates must have the right to work in the UK.

Integrity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We will respect your confidentiality and abide by UK data protection laws.

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