Single Window Initiative Consultancy

UNICEF, Lusaka, Zambia

Skill Required:, IT and ICTTraining and Capacity Building
Preferred Experience: 
5 years
Closing Date for Applications: 
8th December, 2020

Job Description

The UNICEF Programme of Cooperation with the Government of the Republic of Zambia (GRZ) is designed to address and mitigate the threat of poverty the country’s children face, while responding to the needs with interventions addressing the multiple causative factors.

How can you make a difference?

  • The main purpose of this consultancy is to coordinate the Single Window Social Protection Service Delivery pilot phase.

The major objective of this assignment is to support the coordination and management of the single window pilots at national level. More specifically the objectives of this assignment are to:

  • Coordinate and manage the single window pilot districts (including both champion and replication pilots)
  • Provide technical backstopping and quality assurance services to the Single Window Learning Initiative district teams
  • Facilitate information exchange across districts; thereby supporting the learning and identification of good practices for scale up at national level.
  • Accurately and comprehensively document the district experiences and lessons learnt from piloting of coordination measures.
  • Support the leveraging of the single window best practices for use in the emergency cash transfer districts by identifying the models to be replicated, guiding/quality assuring the peer to peer learning support and providing back-stopping support to the emergency cash transfer districts.

To qualify as an advocate for every child you will have…

Experience and Qualifications

The Single Window National Coordinator will be expected to possess the following core qualifications:

  • University degree in social policy, public administration, development, social protection or a related field; a Masters’ qualification will be an added advantage;
  • At least 5 years of relevant professional work experience with Government or Non-Governmental Organizations, with a focus on research, capacity building and systems strengthening;
  • Experience and knowledge on developing systems, particularly those skewed towards effective delivery of social protection services;
  • Demonstrated ability in report writing, facilitation and problem solving in collaboration with multiple stakeholders;
  • Knowledge and understanding of the decentralisation process in Zambia;
  • Familiarity with the situation of poverty and vulnerability in Zambia and the different roles of different social protection programmes in responding to different forms of vulnerability;
  • Excellent communication and interpersonal skills, and fluency in English; knowledge of any main local languages will be added advantage (Nyanja, Bemba, Tonga, Lunda, Luvale, Kaonde, Lozi).


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