Social Business Manager

Mercy Corps, Monrovia, Liberia

Skill Required:, Business Development/ Resource MobilizationFinance and AccountsMedia and Communication
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
12th November, 2015

Job Description


Strategy, Leadership and Business Model Development

  • Grow longterm business model including products, financials, timelines, and partnerships.
  • Ensure ongoing programmatic excellence, quality of output and customer service, as well as consistent rigor of finance and administration.
  • Ensure compliance within applicable legal and regulatory frameworks.

Consolidate product offering and systems for product delivery

  • Design (based on existing prototyping) services and systems for delivery of New Day information services (*currently anticipated to be newspaper) and jobmatching services.
  • Lead market research, concept development, and testing of new products. This will include collaboration with the Results, Learning and Research team on Prospects.
  • Enhance quality control procedures, and methods for identifying results/impact, as well as developing customer feedback channels.
  • Engage and oversee technical staff or contractors to develop online interface and architecture as required.

Partner Identification and Capacity Building

  • Identify and assess local business partners with the potential to take over the New Day venture.
  • Build the capacity of selected partner(s) to manage the New Day venture, achieving both financial profitability and social objectives.
  • (Potentially) Managing Mercy Corps staff seconded/placed in above institutions.

Financial and Staff Management

  • Oversee financials of business operations, providing clear guidance to Mercy Corps (and partner) management on financial health and viability of the enterprise
  • Manage Mercy Corps budgets associated with New Day
  • Build, develop, lead and retain a high performance team

Marketing and relationship management

  • Represent the venture both within Mercy Corps and externally. Communicate results with an emphasis on lessons learned and elements of the program that can be replicated
  • Promote the New Day brand among the Liberian private sector and youth
  • Maintain relationships with the local business community and related government and nongovernmental bodies
  • Build partnerships in new markets, establishing relationships with employers and community leaders


  • Advanced degree preferred, ideally an MBA or related field
  • Track record of effectiveness in leadership roles, including 3 years of management experience
  • Experience working in startup business
  • Experience working in HR a plus
  • Experience conducting market research and/or product testing
  • Demonstrated experience in capacity building of partners and/or staff development
  • Management excellence with the ability to coach staff, manage, and develop highperformance teams, set and achieve strategic objectives, and manage a budget
  • Fluent spoken and written English
  • Experience working in Africa (including with local partners) a plus

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