The Human Resources Administration Unit (HRAU), located in the Manila Human Resources Operations and Administrative Services (MHRO) in the Global Shared Services Center, is responsible for providing a wide range of personnel support services relating to contract administration and entitlements and benefits to IOM staff in the Professional, National Officer, and General Service categories.
Responsibilities:
Provide accurate information and documentation to staff members, in line with applicable procedures.
Respond to staff queries via Microsoft Teams and e-mail relating to HR administration for staff within the assigned area of responsibility in an accurate and timely manner.
Review, process, and complete HR actions relating to low-risk contract administration actions as well as benefits and entitlements for all staff within the assigned area of responsibility, as defined in the HRAU Transaction Approval Matrix, within the agreed service levels for each action.
Generate periodic and ad hoc reports related to contract administration and HR actions.
Liaise with (Senior) Resources Management Officers, HR Officers, Regional Directors / Chiefs of Missions / Heads of Office, HQ Departments, and BUD for necessary information and approvals on contract administration actions.
Respond to staff members’ requests for correspondence and prepare necessary attestations and certificates.
Accurately update HR master data in the Organisation’s Enterprise Resource Planning (ERP) system, as required.
Escalate complex or sensitive cases to supervisors or relevant units for resolution.
Process human resources actions related to timekeeping and time management, including those impacting payroll, within the timelines defined by the Payroll Unit so that salary payments are accurate.
Perform other related duties as may be assigned.
Requirements:
Bachelor’s degree in Human Resources, Business Administration, Psychology or related field with four years of relevant professional experience.
High school diploma with six years of relevant experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience in Human Resources Management and personnel administration.
Experience using an ERP system.
Experience in an international organization, non-government or government organisation, in a multi-cultural setting, is an advantage.
