Team Assistant

World Bank Group

Dhaka, Bangladesh

Experience: 0 to 3 Years

Skill Required: HR and Admin

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges.

Bangladesh CMU:

The Bangladesh Country Management Unit (CMU) comprises of Bangladesh and Bhutan.

The Bangladesh program is the largest IDA-only program in the world, with a lending portfolio valued at US$ 12.15 billion. The World Bank country program provides financial support and technical advisory services across a broad range of sectors, with a concentration in infrastructure, human development services, climate and disaster risk management. The country program cycle covering FY16-20 was endorsed by the Bank’s Board in April 2016 and is aligned with the Government’s 7th Five Year Plan. World Bank assistance is channeled through government agencies for agreed development priorities. Technical Teams from the World Bank are drawn from staff in the local Dhaka Office and from around the world.

The Bangladesh Country Management Unit (CMU) in the WB Dhaka Country Office (WBOD) provides Administrative and Client Support primarily to the task teams based in Dhaka but also to visiting missions. Given the scope of the country program and magnitude of the administrative and operational tasks, support is required from a Team Assistant (Grade GB).

Duties and Accountabilities:

The Team Assistant will report to the Operations Manager. 

  • The Team Assistant will carry out the full range of office support work for task teams and visiting missions who work on tasks in his or her assigned work program. The work program may combine program, project or ASA (Advisory Services & Analytics) tasks in one or more sectors.

Responsibilities may include all or some of the following:

  • Draft routine correspondence and proofread materials using proper grammar, punctuation, and style;
  • Translate (short) documents from Bangla to English, if needed; 
  • Incorporate agreed comments into documents, making full use of Box, shared drives, and software capabilities;
  • Use word processing or desktop publishing to produce complex text, reports, figures, graphs, etc., according to standard Bank formats and the World Bank Style Guide;
  • Maintain internal and external contact lists (including email distribution lists) up-to-date, and manage document distribution;
  • Liaise with government counterparts to coordinate schedules, taking team priorities into account; communicate changes to team members, inside and outside the Bank, when schedules change;
  • Assist with preparation of team meetings, including drafting of agendas, status notes, and minutes, as needed; 
  • Assist in preparation and delivery of events, e.g. conferences, workshops, negotiations, etc.
  • Respond to requests for information, including file searches;
  • Track task milestones, monitor task budgets, and report on expenditures/disbursements as required;
  • Apply WB Records Information Management (RIM) policy, ensuring that documents are appropriately filed in the WBDocs system, disposed of in a timely manner or sent to archives; 
  • Assist TTLs in managing task team consultants, by submitting request in Admin Portal, coordinating with HR Operations on appointment letters, creating travel requests for consultant field trips/official travel, and advising consultants on the STC payment system;
  • Assist TTLs in organizing study tours/group travel for Government officials/local stakeholders, including drafting of correspondence, creation of group travel requests, follow-up on travel advances and SOEs, etc.

Selection Criteria

  • Minimum Education/Experience: High School Diploma with 2 years of experience, or equivalent combination of education and experience. A Bachelor’s degree is preferred.
  • Strong English and Bangla language skills (verbal and written), including ability to draft a variety of correspondence and edit materials using proper grammar, punctuation.
  • Ability to generate trust and respect from clients (governments and development partners). 
  • Ability to maintain records management system.
  • Excellent knowledge of Microsoft and World Bank software applications: Outlook, Word, Excel, Powerpoint, Operations Portal, Client Connection, etc.