Team Assistant

World Bank Group

Male, Maldives

The Maldives, Nepal, and Sri Lanka Country Management Unit (CMU) is hiring a Team Assistant for its Country Office in Maldives. The Country Office is comprised a Resident Country Economist and an Operations Officer assisted by the ETT. The Maldives country program is led by a Country Director (CD) based in Kathmandu and managed by a Country Manager (CM) based in Colombo. 

Duties and accountabilities:
The Team Assistant would report to the Country Manager and would work under daily supervision and mentorship by the Operations Officer and Country Economist in Male. The Team Assistant will carry out a full range of tasks that may vary according to business needs and requirements and will be mainly responsible for providing general assistance to support current and anticipated country program activities. 
  • Support the Resident Country Economist and Operations officer on daily tasks and provide administrative and logistics support
  • Assist the CM / CD and CMU-managed missions, including VIP visits, to Maldives. Assist with travel arrangements where needed – mainly local field visits
  • Provide support and logistical coordination for CMU-managed workshops, retreats, or learning events, sends invitations to participants and follows up on confirmation of attendance as necessary
  • Provide appropriate responses and directs clients/visiting missions to appropriate individuals for complex issues
  • Provide back-up support to WB administrative staff with visa coordination and facilitation of the visiting mission programs
  • Interact regularly with World Bank task teams, Government officials and other development partners to ensure efficient dialogue on program matters
  • Assist internal and external clients with general inquiries 
  • Maintain an up-to-date database of Government officials, donors, UN Agencies, Non-Governmental Organizations, vendors and other institutions/persons 
  • Handle courier services and delivery of letters/publications to clients as and when required
  • Provide backup to the Operations Officer as and when needed.
Required :
  • Technology and systems knowledge - Has advanced proficiency of latest technology relevant to assigned responsibilities. Demonstrates initiative in learning and/or supporting implementation of emerging technology and systems relevant to effective work of the unit.
  • Project and task management - Able to organize, coordinate, monitor and implement tasks and projects. Demonstrates ownership and accountability for results. Demonstrates innovation and creativity in promoting effectiveness.
  • Institutional policies, processes, and procedures - Demonstrates in-depth and up-to-date knowledge of administrative and policy guidelines, practices, products and services in area of assigned functional responsibility; can guide others in complex situations.
  • Versatility and Adaptability: Demonstrates ability to anticipate, show the flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrates motivation to avail and adapt oneself to effecting change. Demonstrates continued learning attitude, supporting others in their learning and change management efforts.
  • Client Orientation: Exhibits positive and professional client service attitude; is able to understand clients' needs and complete them professionally.
  • Drive for Results: Takes personal ownership and accountability to meet deadlines and achieve agreed- upon results and has the personal organization to do so.
  • Teamwork: Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.

Knowledge, Learning & Communication:
  • Able learn and share knowledge/information across the unit.
Business Judgment and Analytical Decision Making:
  • Able to manage information and support retention and disposition of information and records. Can search, report, and deliver basic information from various sources and independently respond to basic inquiries. 
Selection Criteria:
  • Bachelor’s Degree in a relevant discipline (in economics, finance, business administration, social science or other field related to development)
  • Minimum 2 years of relevant work experience
  • Excellent command of written and spoken English and Dhivehi
  • Advanced computer skills and full proficiency in the use of relevant software applications
  • Good communication skills and ability to work effectively with diverse teams