Team Leader- Support Services

Danish Refugee Council, Bule Hora, Ethiopia

Skill Required:, Finance and AccountsHR and Admin
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
19th May, 2019

Job Description


The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009. With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia and Djibouti, including WASH and shelter provision, child and youth protection, gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.


Provide management support to DRC field operation by undertaking technical and practical tasks to lead key support staff to ensure operation of supply chain, human resources and administrative activities in accordance with the Operations Handbook and Program Manual, with adherence to donor guidelines.


  • Provide line management and leadership support to staff of Supply Chain, Finance, Human Resources and Administrative Services;
  • Lead the development, timely and professional implementation of systems for each department/unit under Support Services to ensure they are effective, efficient, and compliance with DRC policies;
  • Support the implementation of the Safety Protocol and assist to integrate sound safety practices so as to enhance the safety and security of staff, assets and programs and minimize operational risks;
  • Actively identify issues and engage with the Area Manager and Support Services team in Addis Ababa to improve operations;
  • Any other Support Services’ duties as assigned by the Area Manager;

Supply Chain:

  • Ensure implementation and quality of DRC’s supply chain systems and procedures, managing Supply Chain function to ensure timely and transparency of procurement and the compliance;
  • Monitor procurement procedures, ensuring items are accounted for and quality/quantity controlled in stock reports and asset inventory management system;
  • Develop and ensure effective controls over vehicles use and maintenance. Ensure Vehicle Logbook are implemented and reviewed regularly;
  • Support the program teams in procurement planning to ensure timely delivery of project inputs and activities;
  • Take overall responsibility for timely reporting that is required;
  • Any other Supply Chain duties as assigned by the Area Manager;

Human Resources:

  • Lead internal HR duties, including tracking staff attendance, leave requests, gathering timesheets, filing contracts, and assisting in the preparation and updating of payroll database, ensure proper filing of contracts – including management of staff contracts, including contract renewals, amendments, exit clearances;
  • Lead external HR duties, including posting vacancies, conducting recruitments, and drafting contracts;
  • Lead the planning and delivery of all inductions and orientations for new staff in a timely manner, and for planning and tracking training and capacity building for staff;
  • Any other HR duties as assigned by the Area Manager;


  • Manage leases at field level and coordinates with the relevant staff to ensure the field office has valid leases and that payments to the lessors are done in a timely manner;
  • Manage timely payment of utilities at the field level, including ensuring the payment of communications fees;
  • Manage the travel arrangements of field staff and incoming visitors in coordination with Administrative staff in Addis Ababa;
  • Any other Administration duties as assigned by the Area Manager;


  • Ensure high quality day-to-day accounting of the field office's spending. This will include, financial review of all order requests submitted by program and support staff to ensure eligible and well-informed spending, maintaining the field office's cashbook, assuming cashier responsibilities, organizing and making all local payments, maintain a system for high quality verification of expenditures and supporting documentation, and maintain and monitor a system for accruals and outstanding payments all in accordance with DRC and donor rules and regulations;
  • Ensure compliance with donor guidelines in the allocation of costs and management of funds;
  • Support the Addis Ababa based finance team in the preparation of all financial reports and audits for grants at periodic intervals and submit them to Head of Finance and Administration for review;
  • Lead monthly financial review meetings with budget holders and the Area Manager, and share minutes and analysis with the Area Manager and Addis Ababa senior management team;
  • Provide strategic support, including projections and recommendations on financial matters to the Area Manager and Head of Support Services;
  • Become well versed in all applicable local laws and regulations and interact with relevant local authorities accordingly when tasked by the Area Manager.

Any other Finance duties as assigned by the Area Manager;

All DRC roles require the post-holder to master DRC’s core competencies: -

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You act in line with our vision and values.


  • Minimum of 5 year of relevant work experience, preferably with NGO experience and 2 years’ experience managing or coordinating teams;
  • Experience and good understanding of supply chain management, HR management, finance, experience in conducting administrative tasks, including set up of filing systems;
  • Excellent IT skills, experience in operating an ERP supply chain system is an advantage.

EDUCATION: Bachelor’s or Advanced Degree in Procurement or Supply Chain Management, or a relevant related field.

LANGUAGE: Excellent English language skills both spoken and written. Oromifa language skills highly desired.


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