Technical Assistant

World Health Organization

Qamishli, Syria

Experience: 5 to 10 Years

Skill Required: IT and ICT


To ensure that effective WHO country presence is established to implement WHO country cooperation strategies that are aligned with Member State’s health and development agendas and harmonized with the United Nations country teams.

Summary of Assigned Duties

Network and Hardware:

  • Monitor and maintain local server’s LAN and e-mail system including creating and modifying accounts.
  • Administer and maintain disk storage backups.
  • Ensure that printers and photocopiers are properly configured and are available via the network. If necessary, to propose new printing solutions.
  • Configure all the CO workstations and laptop computers (including those of training participants and facilitators).
  • Assist in the evaluation and follow-up of the needs for new hardware.

Technical support and training:

  • Provide full IT support to meetings and events organized in Iraq WHO office as per ASO directives and instructions.
  • Implement under the guidance of ITT unit in EMRO, specific ITT services needed in the CO (intranet, IPSEC, Fire Wall, Checkpoint secure client, GSM, GPN, VC etc.…).
  • Identify technical problems, to solve them directly or refer as appropriate. To provide assistance (first and second level user support) and simple training on basic computing skills and office software features.
  • Maintain common office software and ensure that virus scanning software is kept up to date on all computers.
  • Organize storage and access to software and ensure proper documentation and licensure.


  • Maintain log files and configuration tables.
  • Maintain contacts with IT suppliers of materials and services.
  • Monitor the stock of computer consumables. Conception/development of IT tools.
  • Perform basic programming tasks such as creating and updating high priority MS Office templates (i.e. forms).



  • Essential: Completion of secondary education; Training in area of informatics or telecommunication; Formal training on Windows Operating Systems family; Training on MS Office Suite..
  • Desirable: University degree in Computer sciences, Computer engineering, or related field is an asset.


  • Essential: At least 5 years of progressive experience in operation of computers, hardware maintenance/ trouble shooting and software support.
  • Desirable: Relevant experience in the UN system.


  • Good knowledge of microcomputer   operations;                                                                                                             
  • Excellent knowledge of Windows Operating Systems and Windows based networking environment;
  • Excellent knowledge of Windows based back office and desktop applications;   
  • Knowledge of basic telecommunications    technologies   and Internet based protocols.

Use of Language Skills

  • Essential: Expert knowledge of English. Expert knowledge of the Local language.
  • Desirable: Knowledge of other UN language.