Technical HR Officer

Norwegian Refugee Council, Amman, Jordan

Skill Required:, HR and AdminPolicy/ Advocacy and CampaignProject Management
Preferred Experience: 
3 Years
Closing Date for Applications: 
28th May, 2019

Job Description

NRC in Jordan

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them. Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Roles and Responsibilities:

The role of the Technical HR Officer Support & Performance Management is to support implementation of NRC HR processes and in particular support managers to focus on robust performance management processes and related disciplinary cases are processed in a timely manner as per NRC and Jordanian Labour law.

Generic responsibilities:

  • Management of project staff.
  • Implement plan of action for delegated portfolio of support function’s projects (activities, budget and project documentation).
  • Day to day follow of progress in project implementation.
  • Ensure adherence and compliance with NRC policies, support function tools, handbooks and guidelines.
  • Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist.
  • Promote and share ideas for technical improvement.
  • Prepare periodic progress reports and other documents.
  • Ensure capacity building of project staff and transfer of key skills.
  • Liaison and collaborate with relevant local authorities and stakeholders.
  • Promote the rights of internally displaced/returnees In line with the advocacy strategy.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

  • Provide roving HR support to NRC field sites on key Human resource processes in coordination with the Human Resource Manager.
  • Act as the focal point for the program on performance management and the administration of complaint/grievance and disciplinary matters and processes.
  • Coordinate investigation processes on alleged and reported cases of indiscipline or misconduct, including representing HR, forming of investigation committee, interviewing complainants and subject of complaints, and preparing reports to inform decision-making process.
  • Advise management on the process of handling disciplinary cases and interpret policies and legal statutes regarding each particular case after weighing its merits/demerits.
  • Present the findings and recommendations of the investigation to the Human Resource Manager for review and submission to management action.
  • Prepare disciplinary letters once management actions for disciplinary matters are determined.
  • Provide feedback to the concerned employees/managers about the progress made in conducting investigations and addressing the matter.
  • Analyzing time taken to respond to and settle grievances/disciplinary with view of enhancing efficiency
  • Maintain a status report with respect to disciplinary cases and decisions.

Our Ideal Candidate:

We are looking for a candidate with a Bachelor’s Degree in Human resources, business administration or similar relevant field. Minimum 3 years of experience from working as a senior HR staff member preferably in a humanitarian/recovery context. Experience as an HR Generalist providing HR support and managing disciplinary processes. Computer literate with strong numerical ability/excel skills. Strong conceptual and Analytical skills with keen attention to detail. Strong communication, interpersonal and organisational skills. Excellent skills in MS office programmes (MS Excel, Word, PowerPoint, database and

We are particularly looking for a positive individual with strong communication and interpersonal skills, who can build trust and confidently navigate both internally and externally at different levels, to have the ability to analyze data and trends for informed decisions and Capacity building skills.

In this position, you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.


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