Technical HR Officer

Norwegian Refugee Council, Jordan

Skill Required:, HR and Admin
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
20th November, 2019

Job Description

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Duties and responsibilities

The role of the Staff Care Technical Officer is to provide non-clinical support to NRC staff, to support NRC Human Resources in implementing its Staff Care obligations, and to provide trainings and awareness sessions for staff in order to improve their capacity to recognize and manage work related stress.


  • Management of project staff
  • Implement plan of action for delegated portfolio of support function’s projects (activities, budget and project documentation).
  • Day to day follow of progress in project implementation.
  • Ensure adherence and compliance with NRC policies, support function tools, handbooks and guidelines.
  • Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist.
  • Promote and share ideas for technical improvement.
  • Prepare periodic progress reports and other documents.
  • Ensure capacity building of project staff and transfer of key skills.
  • Liaison and collaborate with relevant local authorities and stakeholders.
  • Promote the rights of internally displaced/returnees In line with the advocacy strategy.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

  • Serve as the focal point within NRC Jordan for the Staff Care Programme
  • Refer staff to psychosocial support providers as needed while keeping high level of confidentiality.
  • Provide counselling, stress management, and critical incident interventions as necessary
  • Suggest and implement initiatives and processes that contribute to a high-performing department and organization such as team building and other activities.
  • Review the psychosocial support providers’ agreements, receive staff feedback on the current providers and coordinate with the management for any changes as needed.
  • Provide capacity building training for staff and managers, to enable them to fulfill their Staff Care responsibilities
  • Provide ongoing individual or group non-clinical support for field staff that provides staff with a confidential, safe and supportive environment, to critically reflect on their professional practice and on the impact of their work on themselves
  • Monitor and lead NRC’s peer support network and provide training as needed.
  • Conduct staff care induction for new staff.

Personal qualities

  • Experience from working within technical expertise area in a humanitarian/ recovery context.
  • Previous experience from working in complex and volatile contexts.
  • Core competency expertise.
  • Knowledge about own leadership skills/profile.
  • Fluency in English, both written and verbal.


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