Technical Officer

World Health Organization, Geneva, Switzerland

Skill Required:, IT and ICT
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
24th December, 2020

Job Description


  • Within the Department of Governing Bodies (GBS), the Office of Language Services (LNG) provides high-quality, timely and cost-effective translation, interpretation, editing, official records, word-processing and online services for the governing bodies, as well as language services for the Director-General's Office and WHO technical programmes, so as to make WHO health policy and technical information accessible to its target readerships in the official languages of the Organization.


  •  Advise on developments in technology that support the delivery of the language services, including editing, translation, interpretation, application of document standards, and processing and delivery of documentation, as well as any other technology relevant to GBS business processes.
  •  Identify technology needs and uses in LNG, and prepare budget estimates, business cases and relevant documentation in line with  Coordinate development, where relevant, and manage implementation of new technology and processes, ensuring appropriate coordination with relevant external and internal partners and stakeholders, including regional offices, to ensure related aspects at the interface of other related processes are taken into account.
  • Review and advise on implications of implementing new technology and processes, develop new SOPs as relevant and agreed, and support change management.
  •  Ensure appropriate training is developed and provided to all users.
  •  Apply project management standards and provide regular status reports according to the format and timing established for WHO project management.
  •  Advise on processes for the flow and collection of data, and prepare reports and presentations on unit workload, performance, costs and expenditure.
  •  Serve as focal point for innovation and technology within GBS generally, and within LNG specifically. Perform all other related duties as assigned,




  • Advanced university degree in computer science, information sciences, information technology, computational linguistics, language, business administration or related field of study.
  • Desirable: Professional qualification or foundation certification in project management methodologies such as PMI, Prince 2, Agile SCRUM. Certification on Lean, Six Sigma, or ITIL v.3



  • At least 7 years of combined national and international experience in the application of language technologies and natural language and document processing applications. Experience in programme/project planning and management and successful delivery of complex cross functional or interdependent projects, some of which should be at the global or international level. Experience relating to management of documentation and language services, including computer-assisted translation and implementation of IT software development projects. Demonstrated professional experience working with senior-level management. Proven experience in writing business plans, project-related documentation, or technical papers.


Experience in facilitating workshops, presentations to senior stakeholders and managing change. Extensive experience in working across multiple time zones without the need for face to face meetings. Experience with UN or other international or multinational organizations.


  •  Proven expert knowledge of the business requirements for systems, technology and information management related to language services, in particular, and the work of governing bodies in general.
  • Proven leadership and decision-making skills.
  • Proven skills in the areas of project management, planning, organizing, resourcing with a careful attention to detail to continuously monitor progress actions and initiatives.
  • Knowledge of contemporary linguistic theory, and familiarity with current developments in knowledge representation and artificial intelligence.
  •  Familiarity with a broad range of technologies supplemented by in-depth knowledge in specific areas of relevance. Ability to quickly grasp how new technologies work and how they might be applied to achieve business goals.
  •  Interpersonal skills that create openness and trust among colleagues. Analytical skills that allow for strategic thinking and tactical implementation. Verbal and written communications that are compelling, convincing and reassuring and skills to articulate complex technical ideas to non-technical stakeholders.

WHO Competencies


  • Respecting and promoting individual and cultural differences
  • Communication
  • Moving forward in a changing environment
  • Knowing and managing yourself

Use of Language Skills


  • Expert knowledge of English.
  • Expert knowledge of another official WHO language.


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