Technical Officer

World Health Organization

New Delhi, India

The overall goal of the Department of UHC/Health Systems is to strengthen health systems in ways that accelerates progress efficiently and equitably towards universal health coverage (UHC) and other health-related Sustainable Development Goal targets, promotes health, and advances health security. This is done inter alia through the following strategic directions:1. Building back better health systems in the backdrop of COVID-19 based on a strong primary health care foundation for resilience and rapid progress towards UHC.2. Strengthening primary health care systems and integrated services as well as adapting primary care services to changing needs, backed up by appropriate care at the secondary and tertiary levels, with attention to safety quality and equity - includinggender;3. Systematically addressing social, economic, environmental and commercial determinants of health through evidence-informed public policies and actions across all sectors to advance health for all;4. Empowering people, families, and communities to take control of their health, as advocates for policies that promote and protect health, as co-developers of health and social services through social and community participation, and as self-carers and care-givers to others; and5. Ensuring people's main health problems are addressed through comprehensive promotive, protective, preventive, curative, rehabilitative, and palliative care throughout the life course, strategically prioritizing key services aimed at the population (e.g., public health functions) and personal services (e.g., integrated primary care) as the central elements of integrated service delivery across all levels of care.


Under the overall guidance of the Director, Department of UHC/Health Systems and the direct supervision of the Coordinator - Integrated Health Services, Department of UHC/Health Systems the incumbent will carry out the following duties:

  • Collaborate with technical departments and units within UHC/health systems and beyond to ensure integration of various public health programmes in the implementation of SE Asia Regional Strategy on PHC, aligned with other regional strategic frameworks;
  • Coordinate the design of frameworks and guidelines for the Member States and their institutions through preparation of technical reports, discussion papers and technical studies based on research and analytical work in the area of integrated primary and hospital care services and facilitate effective dissemination;
  • Provide technical support to Member States and coordinate with partners to strengthen their capacity to design and implement healthcare delivery services and management, ensuring quality and safe continuum of care across levels, including on investment for health service infrastructure, health facility management;
  • Coordinate and facilitate evidence generation through technical assistance to Member States, in measuring and monitoring progress and performance of health service provision for equitable and people-centred integrated quality care with emphasis on primary health care;
  • Be the focal point in fostering collaboration across programmes, sectors and all partners, NGOs IGOs on initiatives and activities related to the organization, management and delivery of hospitalcare services, as well as of health services management in general;
  • Provide policy advice to Member States in the development and/or adaptation of their national health policies, strategies and plans in support of the implementation of hospital care services and management, as well as of health services management in general;
  • Contribute to development and dissemination of norms, standards, guidelines, tools and new technologies for the advancement of hospital care services and management, as well as of health services management in general;
  • Support the process of monitoring and evaluating the performance of hospitals that are well integrated with the rest of the health care delivery system and social services;
  • Support knowledge management, action-learning cycles, and implementation research on hospital care services and management, as well as of health services management in general;
  • Collaborate in the development of communities of practice, alliances and networks in support of hospital care services and management, as well as health services management in general, including the development of a Web-based platform on people-centred and integrated health services;
  • Any other related task of the department assigned by the supervisors; and
  • Submit an end of assignment report (mandatory)

Required Qualifications:



  • University degree in Medicine, health services management, hospital administration orrelated health sciences



  • At least five years of experience in healthcarefacility management, and health services organization in low- and middle-incomecountries. Demonstrated exposure at international level.


  • Strong analytical, planning and operational skills.Knowledge and skills in data collection and developing publications. Good interpersonal skills.Good project management skills and ability to manage multiple tasks incomplex organizational environment.

Language Skills:


  • Expert knowledge of English.