Technical Officer

FHI 360, Washington, United States

Skill Required:, Education AdvisingFinance and Accounts
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
31st December, 2019

Job Description

Job Summary

The Technical Officer III, is a member of the Global Education Department, provides technical support and leadership to staff and programs within the Education in Crisis and Conflict (EiCC) practice area. S/he will directly support the work of the Associate Director, EiCC, in three areas: project/program support, business development, and thought leadership. Implements and monitors strategic and technical initiatives, with a specific emphasis on education in conflict and crisis environments. The Technical Officer III will provide thought leadership and technical guidance around the issues, challenges, and strategies for improving access to quality education in areas affected by conflict, civic unrest, crime and security concerns, and natural and man-made disasters. S/he will contribute to EiCC knowledge products through the creation and management of scientific reports, technical materials, and conflict-sensitive solutions. Working closely with project and HQ teams, s/he will support EiCC programs/ projects by evaluating programmatic effectiveness, overseeing technical aspects, and providing technical assessment reports. The Technical Officer III will contribute to business development efforts, including supporting the Associate Director, EiCC, in opportunity identification, capture, proposal development, and strategic partnering.


Project Support (60%)

  • Supports work of the Associate Director in project implementation and management in both protracted and acute crises contexts.
  • Provides the project staff with overall technical direction and guidance in line with the program expected outcomes.
  • Supports technical aspects of EiCC programs/projects including capacity building for project and home-office staff in EiCC foundations (e.g. INEE minimum standards, conflict-sensitive education, safe access to formal and non-formal education, Teachers in Crisis Contexts (TiCC) professional development and coaching, social-emotional learning, child safeguarding principles, child protection, and integrated programming).
  • Monitors and maintains crisis and humanitarian project protocols, instruments, data sets, manuals, training materials and reports, especially related to rolling assessments, school climate, safe learning environments, quality instruction, and fidelity of implementation.
  • Works closely with the EiCC project team to ensure project implementation remains technically sound and adheres to company strategy and standard operating procedures (SOP’s).
  • Develops or writes technical briefs, reports, or other necessary materials to facilitate research, best practices, policies, and procedures.
  • Conducts analysis of program implementation to identify areas for improvement and propose appropriate technical strategy and guidelines.
  • Prepares reports and papers summarizing project results and analyzing data sets and technical assessment findings.
  • Assists with the implementation of research studies by providing technical support and overall management to ensure coordination and field-level implementation.
  • Provides leadership and team building at the task level.
  • Develops strategies and tools for the design and implementation of specific technical components, especially related to comprehensive teacher professional development in crisis contexts, social-emotional learning methodologies, non-formal safe healing and learning spaces, etc .
  • Collaborates with the research and evaluation team to interpret data sets and other assessment findings.
  • Provides technical support in the development and dissemination of tools, materials, reports, papers, and intervention for research projects.

Business Development (20%)

  • Provides technical guidance on the design of proposals to support EiCC business development work with a variety of different government, multi-lateral, and private donors.
  • Conducts business development capture trips
  • On assigned projects, takes technical leadership on the development and design of the technical approach in proposals, with the input and approval of the Associate Director, EiCC.
  • Work with the Associate Director, EiCC, to develop a robust portfolio of innovative EiCC education projects.

Thought Leadership (20%)

  • Supports the Associate Director, EiCC on technical leadership inputs on EiCC convening, events, reports, publications, social media, and other thought leadership products and activities
  • Serves as company liaison to external organizations and networks at professional meetings and conferences as assigned.
  • Delivers presentations at professional meetings and conferences.
  • Provides leadership for EiCC capacity building efforts within FHI360, through training sessions, coaching, and mentoring.
  • Manages EiCC content knowledge and the knowledge management system.
  • Conducts searches of published literature and up-to-date innovations in EiCC for ways to integrate into current EiCC projects.

Applied Knowledge & Skills:

  • Strong knowledge of EiCC and humanitarian concepts, principles, practices and procedures with providing context-specific technical support for education and child protection projects.
  • Excellent rapid education in emergencies needs assessment data collection and analysis skills, experience with conflict analysis and Rapid Education and Risk Analysis in particular is a plus.
  • Excellent oral and written communication skills.
  • Excellent organizational and analytical skills.
  • Excellent and demonstrated program/project management skills in crisis contexts.
  • Ability to influence and collaborate with others.
  • Demonstrated proficiency with using Microsoft Office Suite required.
  • Ability to analyze and interpret data, identify errors, and prepare reports.
  • Ability to problem solve and implement corrective action as needed.

Problem Solving & Impact:

  • Works on problems of complex scope that require analysis and in-depth evaluation of variable factors, especially for scenario-based implementation in crisis contexts.
  • Demonstrates good judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
  • Networks with key internal and external personnel.


Bachelor's Degree or its International Equivalent in Economics, Education, Technical Quality Assurance, Human Development, International Development, Social Sciences or Related Field; Master's degree preferred.


  • Typically requires 8+ years of technical assistance experience in implementing and managing education programs and projects in emergency, conflict, and crisis settings
  • Technical expertise in INEE best-practices, comprehensive teacher professional development usingthe TiCC approach, accelerated and non-formal education, safe healing and learning spaces, safe learning environments, social-emotional learning, community-based child protection and case management.
  • Proficiency with database management software and on-line search tools required.
  • Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
  • Articulate and professional and able to communicate in a clear, positive fashion with clients and staff.
  • Prior work experience in a non-governmental organization (NGO), government agency, or private company working in contexts affected by conflict and crisis.
  • Well informed of current programming trends in EiCC
  • Must be able to read, write, and speak fluent English
  • Must be able to read, write, and speak fluent French
  • Written and spoken Spanish is preferred

Technology to be Used:Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.

Travel Requirements:40% to project sites and for business development


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