ITS is seeking a Technology Manager to lead the ITS Operations Products unit (ITSOP). The Technology Manager will oversee the people and portfolio focused on delivering the optimal digital experience for employees, shareholders, vendors, the public, and other key stakeholders. The Technology Manager will be an active member of the ITS Management Team, engaging with internal and external stakeholders to advance the unit’s strategic objectives.
Responsibilities:
Develop roadmaps, as well as process and workflow transformation frameworks, for Financing Products, and Analytics & Advisory Services product lines.
Achieve operational excellence and consistently meet or surpass performance benchmarks.
Streamline processes to improve efficiency in line with agreed upon OKRs.
Improve staff psychological safety to satisfactory levels.
Successfully deliver the capital program assigned to the unit.
Establish well-functioning teams within the unit and effective collaboration across the department.
Develop successful business relationship management with business partners across all operational regions and sectors.
Provide strategic technology advisory to Operations Policy business units, enabling the adoption of innovative solutions that deliver measurable business value.
Lead enhancements to the Operations Workspace by integrating modern digital capabilities into project lifecycle workflows and processes.
Drive early-stage technology innovation through the design, prototyping, and piloting of new solutions, accelerating the time-to-MVP for digital capabilities that support operational and strategic priorities.
Lead the end-to-end design, development, and delivery of technology solutions and advisory services for operations policy and project lifecycle functions, ensuring alignment with institutional strategic priorities to drive efficiency and compliance.
Provide technical oversight and leadership to teams developing digital solutions, ensuring alignment with Agile methodologies and organizational priorities.
Champion the adoption of Agile ways of working, fostering a culture of collaboration, and innovation.
Develop roadmaps, as well as process and workflow transformation frameworks, for Financing Products, and Analytics.
Deep understanding of institutional technology strategies and international development environments, including key priorities and operational challenges.Tra
ck record of leading, developing, and coaching technical teams including software engineers, solution architects, data scientists, infrastructure and emerging technology specialists.
Proven track record designing and implementing digital solutions that are intuitive, accessible, and tailored to diverse user groups.
Demonstrated experience with agile delivery, modern app development practices (low/no code), design thinking, and forward engineering.
Technical problem solving with ability to diagnose complex technical challenges and guide teams through technical design, integration and implementation decisions.
Knowledge of institutional technology strategies and international development settings, including familiarity in addressing limitations in underlying infrastructure, connectivity, and energy access in resource-constrained environments.
Expertise in digital transformation and technology innovation lifecycles within large enterprises and developing country contexts.
Demonstrated ability to work with sensitive and confidential information.
Requirements:
A master’s degree in communications, business, technology management, international relations/development, computer science, computer engineering, marketing or other related disciplines, or related field with 10+ years relevant experience, OR Bachelor's degree with 15+ years relevant experience.
Post-Graduate coursework in digital technology, information technology, innovation, AI, technical entrepreneurship or related subjects preferred.
Demonstrated experience in international development, emerging markets, or social impact sectors.
Certified in Agile methodologies is preferred, along with a strong familiarity with Agile practices.
Certified in PMP, ITIL, Cloud, AI, or other industry certifications is preferred.
