Telemarketing Fundraising Agent Consultants

United Nations Children's Fund

Sofia, Bulgaria

UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations, and governments thus UNICEF needs regular funding to operate and deliver results for children. In 2024, as a key component of UNICEF Bulgaria PSFR (Private Sector Fundraising) Strategy 2023-2027, there is a strategic focus on enhancing communication and engagement with individual donors while optimizing revenue from regular monthly pledge donations. In view of this need, UNICEF Bulgaria intends to strengthen the Stewardship program with a focus on increasing donors’ retention, loyalty and lifetime value.

The assignment’s objective is to contribute to the successful implementation of the individual giving and nurturing strategy and to strengthen individual donors’ engagement and retention through telemarketing activities and follow-up email communication. (for more details, please refer to the ToRs below).

To qualify as an advocate for every child you will have: 

  • Secondary education;
  • Previous professional work experience as telemarketing agent and customer service would be an asset;
  • Excellent communication skills;
  • Initiative, passion and commitment to UNICEF’s mission and values;
  • Strong organizational skills;
  • Attention to detail and problem-solving skills;
  • Drive for results;
  • Proficiency in MS Office (MS Excel in particular);
  • Fluency in Bulgarian language is a fundamental requirement.