The UNICEF Global Shared Services Centre (GSSC) in Budapest, Hungary was established in 2015 to be a global hub for service delivery to all UNICEF offices worldwide. The GSSC has over 300 staff and is responsible for processing transactions in the areas of Finance, Master Data Management, Payroll, IT and Human Resource Administration.
In this context, the Communication Specialist (Internal Communications), P3 reports to the Chief Service Quality Management (SQM), P5 and supports the Director and GSSC Section Chiefs with all communication requirements both internally within the GSSC, globally to UNICEF staff and externally to members of the public viewing the UNICEF website where GSSC has a dedicated page. In addition, this position manages knowledge management for GSSC staff and end-users.
Summary of key functions/accountabilities:
Lead the Communication and Knowledge Management team (including supervising three staff members) in the implementation and potential revision of the GSSC Communication and Knowledge Management Strategy
Provide inputs to the GSSC branding strategy and support its implementation
Drive effective UNICEF GSSC Internal and External communication and Knowledge Management: ensure that internal (within the GSSC) and external communication (with other HQ Divisions, UNICEF Offices Worldwide and externally to UNICEF) is effective, relevant, and up to date. This includes:
Liaise with GSSC sections for the preparation of External broadcasts (messages targeting all UNICEF staff worldwide or sub-groups)
Plan, drive, revise and draft as needed articles on the GSSC external and internal SharePoint site, posts Yammer channels
Provide advice on communication activities for new projects or initiatives (both UNICEF wide and GSSC specific)
Plan, supervise and support the preparation of external and internal communication material (videos, presentations etc.) working closely with the two Communication GS staff
Support Knowledge Management activities at the GSSC, in close cooperation with the Knowledge Management Officer
Support the organizational change process at the GSSC, by participating at the Change Review Board meetings, preparing communication plans for change initiatives and any other relevant activity.
To qualify as an advocate for every child you will have…
Advanced university degree in information management, internal communication, social science or a related discipline combined with solid experience of information management and internal communication work.
Five years of progressively responsible and relevant professional experience in the communication area.
Solid understanding of the concept of the Digital Workplace and hands-on experience in introducing and creatively promoting the use of related platforms and tools - preferably the Office 365 range of products and SharePoint online - would be a strong asset.
Experience in a wide range of UNICEF functions from country office to HQ also a plus.
Fluency in English (verbal and written) is required.
Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is an asset.
