Total Quality Leadership and Accountability (TQLA) Technical Advisor

FHI 360, South Africa

Skill Required:, Finance and Accounts
Preferred Experience: 
Above 10 Years
Closing Date for Applications: 
10th January, 2020

Job Description

FHI 360 is seeking applications for the position of two Total Quality Leadership and Accountability (TQLA) Technical Advisors III (TA) under the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR)-funded Meeting Targets and Maintaining Epidemic Control (EpiC) project in South Africa. The TAs will be seconded to the Anova Health Institute with one based in Johannesburg and one in Cape Town, South Africa. EpiC will be implementing a TQLA mentorship program to build the capacity of local PEPFAR-funded recipient organizations to further ensure organizational effectiveness and project impact in the goal of ensuring self-reliance. EpiC is a five-year global project funded by PEPFAR through the U.S. Agency for International Development (USAID), dedicated to achieving and maintaining HIV epidemic control. The project provides strategic technical assistance and direct service delivery (DSD) to break through barriers to 95-95-95 and promote self-reliant management of national HIV programs by improving HIV case-finding, prevention, and treatment programming.

Job Description

The TQLA Technical Advisors will be seconded to the Anova Health Institute and based in their Johannesburg and Cape Town, South Africa offices. The TAs will work collaboratively with the Anova Program Manager and staff to improve analysis and translation of program data into decision making themes for the organization’s project team. The TAs will support critical thinking and systems improvement approaches, to identify, develop and take little improvements to scale through short cycle interventions. The TAs will work with Anova to develop the nexus between data availability and utilization for day-to-day program improvement. The TA will provide management coaching and technical guidance within the Anova project to catalyze performance improvements and mutual accountability. Anova has identified initial areas of programmatic work which would benefit from the EpiC assistance. The TA will support teams to adopt analytic data review and systems thinking approaches to guide course corrective actions for improving program implementation fidelity and performance results. Support to specific technical interventions will be defined by emerging data from the program as well as decisions from Anova leadership. It is anticipated that these interventions will bolster South Africa's Journey to Self-Reliance. Success of interventions will be measured in terms of effectiveness (achieving intended programmatic results/targets) and efficiency (achieving results at lower costs).

South African nationals and candidates currently based in the South Africa region are encouraged to apply but position is open to all applicants

Position is contingent on donor approval of workplan and funding.

Technical interventions in this collaboration include working with Anova to:

  • Adopt participatory approaches to review program data and identify emerging issues for intervention, as well as determine priority sites for intensive technical support.
  • Support the development of capacity optimization plan(s) for identified sites, covering clients’ experience/performance; technical performance; internal processes; and innovations, learning and growth.
  • Provide support to the overall leadership and management of project sites
  • Co-facilitate, as required, at Anova-led workshops/trainings, contributing on the integration of TQLA principles into training activities.
  • Provide technical expertise in the development, design and operationalization of TQLA tools, such as target setting tools, run charts, data visualization windows, power point slides, etc.
  • Integrate TQLA concepts and support the development of various innovative processes for optimizing management/leadership abilities for improved program performance. Core areas of support will include but are not limited to granular level data collection, reporting and utilization for decision making.
  • Enhance Anova’s regular situation room meetings, targeted feedback, and evidence based technical assistance to assigned health facilities and partner organizations.
  • Provide technical facilitation to quality improvement charters and collaboratives; and support continuation of constructive dialogues around granular level data in situation room meetings.
  • Support the development of an internal system for measuring and reporting the effects of TQLA interventions over time (i.e., effectiveness and efficiencies).

The following are the minimum qualifications required for the position:

  • Master’s Degree in business administration (MBA), public health (MPH) or related field, with 11+ years of experience managing and supervising complex public health interventions and teams with a focus on HIV prevention, care and treatment in developing countries; MD/PhD is an added advantage. Experience working in South Africa is preferred;
  • A minimum of 10 years’ demonstrated experience in leadership, team supervision and oversight;
  • Demonstrated team management experience using data to align program and organizational systems to ensure quality and efficient operations with a preference for health-related activities;
  • Excellent data analytic and utilization skills, scientific writing and computer software skills;
  • Strong understanding of non-governmental organizations’ policies, procedures and USG rules and regulations;
  • Demonstrated ability through previous experience to establish and maintain productive working relationships with a wide network of partners and stakeholders;
  • Demonstrated ability through previous experience to liaise with senior government officials, dignitaries, executives of NGOs, FBOs, CBOs, and the for-profit business community, and senior members of the donor community;
  • Strong interpersonal and communication skills, proven ability to develop and communicate a common vision among diverse partners, and proven ability to lead a multi-disciplinary team; and,
  • Professional level of oral and written fluency in English.

Typical Physical Demands:

  • Typical office environment.
  • Ability to sit and stand for extended periods of time.
  • Ability to lift 5-50 lbs.


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