Thinking of a Career in Emergency Management?
- BY Nicole Pelette
The Voice & Video Engineer is part of the infrastructure and architecture team that is responsible for supporting the voice and telecommunication services in all IB offices worldwide. It is a highly specialized and technical role which requires a close working relationship with other members of the IT team to keep abreast of future hardware and software requirements and to feed estimates into project plans.
Analyse, design, test, document, implement and support global voice and video solutions as well as converged network technologies. • Analyse and recommend contemporary and emerging technologies for deployment across the enterprise. • Design and implement unified communication technologies. (Transitioning away from Avaya-Polycom to pure Skype network over the next 2 years) • Configure and troubleshoot voice and video services across the LAN/WAN. • Resolve operational issues involving communication infrastructure and applications. • Provide support to organization’s unified communication technologies. • Administer Mobile Device Management technologies, such as MS Intune, that consume our voice services. • Manage our 20+ Polycom Video Conferencing rooms and associated global vendors across 6 offices worldwide..