Volunteer Case Advisor

Asylum Access Malaysia (AAM), Kuala Lumpur, Malaysia

Skill Required:, HR and AdminProject/ Programme Management
Preferred Experience: 
1 to 3 Years
Email for CV Submission: 
Closing Date for Applications: 
1st June, 2017

Job Description

Volunteer Case Advisors (VCAs) Needed in Malaysia

Opening: Our VCA intakes are every January and July. Applications accepted on a rolling basis.

Remuneration: Please note that all
Asylum Access VCA positions are unpaid. We are happy to work with
successful applicants to arrange for funding or school credit where
available. The VCA will be responsible for expenses incurred relating to
obtaining their visa. Details and orientation on required documents and
procedure in applying for visas will be shared with successful

Asylum Access Malaysia (AAM) is actively seeking applications from
individuals passionate about social justice and refugee rights, and who
are driven to make a positive impact in the lives of refugees living in
Malaysia. Volunteer Legal Advocates (VCAs) will commit to a minimum of
six months in Malaysia where they will be supervised by the Refugee Case
Manager, and will work alongside other refugee advocates and fellow
volunteers. Following an intensive training program in international
refugee law and domestic laws and policies on refugees, VCAs will play a
key role in executing AAM’s advocacy tools:

(1) Legal aid: VCAs will provide legal counsel and advice to
refugees seeking asylum before the United Nations High Commissioner for
Refugees (UNHCR) in Malaysia. They may also assist in the
representation of clients during Refugee Status Determination (RSD)
proceedings in the UNHCR.

(2) Community Outreach: VCAs will also be given the
opportunity to participate in community legal empowerment initiatives,
develop materials for RSD information sessions and handouts for refugee
community members, and participate in other activities to reach refugees
where they are.

AAM launched its direct legal services to refugees living in Kuala
Lumpur in October 2014. VCAs joining us in the next intakes will have
the unique opportunity be part of AAM’s expanding team and help shape
AAMs legal aid and community legal empowerment programs.

AAM fosters a collaborative team environment, to which all VCAs will
contribute. The VCAs help to support the full management of the office,
which includes participating in direct office administration essential
to the successful running of AAM operations. VCAs may be also expected
to facilitate community activities, present information about Asylum
Access and refugee rights at community events, and organize conferences
and meetings.

Position Responsibilities

VCAs are responsible for the following duties:

● Advise refugees on the RSD process and assist them to understand their rights;

● Conduct client intake and screening interviews, assess needs, and identify and refer relevant service providers as needed;

● Interview refugees and submit written briefs on behalf of those undergoing individual RSD before UNHCR;

● Maintain a potentially high caseload of RSD cases in a fast paced,
demanding environment while adhering to strict filing deadlines;

● Communicate updates with clients on a timely basis;

● Conduct research on Country of Origin Information (COI) and refugee law jurisprudence;

● Develop material for RSD information sessions, work with
interpreters to adapt materials, and teach and/or participate in the

● Participate in community meetings and assist in identifying and developing the leadership capacity of community members;

● Assist in developing and executing client outreach strategy in collaboration with the AAM team;

● Assist with the general administrative duties of the office,
including helping to build administrative capacity within the office to
meet demand as AAM grows.

Preferred Qualifications:

● Ability to commit to at least 6 months of full-time service-work;

● Degree in Law (specialization in International Law, International Refugee Law or International Human Rights Law an asset);

● Experience working in direct clients services, ideally with asylum
seekers or in human rights, as well as a strong passion for social
justice work;

● Experience working with vulnerable populations and/or survivors of trauma;

● Community organizing experience an asset;

● Experience working in a non-profit or legal aid setting with limited resources, ideally in the global south;

● Experience living and working cross-culturally, preferably in Southeast Asia or other areas with large refugee populations;

● Aptitude to successfully complete assigned tasks with minimal
oversight while serving clients with the highest ethical standards;

● Understanding of the importance of working as part of a team and the ability to follow the direction of AAM management staff;

● An easygoing personality with demonstrated capacity to handle
living and working in an ad-hoc environment where difficult situations
and crises can develop at a moment’s notice;

● A positive, flexible personality and attitude;

● Professional written and verbal English is required, knowledge of
other languages (Burmese, Arabic, Tamil, Urdu, Somali, Farsi, French)
very helpful.

Program Highlights

Refugee Rights Training and Professional Development
– Throughout VCAs work with AAM, the organization will support VCAs
with a series of tools to maximize their programmatic work and their
understanding of refugee law and practice. Regular training and
debriefing sessions will offer VCAs the chance to enhance and process
their experience and share insight about cross-cultural issues.

Casework – Upon joining the team, VCAs will be
largely responsible for their own casework, which they will see through
preparation, submission and results. Throughout the life of a case, they
will receive support and mentorship from AAM’s leadership team. This
will give VCAs the practical experience of legal representation, client
contact, research, brief writing, and other invaluable legal experience.

Joining our Network – After working with Asylum
Access, VCAs will be connected with an ever-growing network of refugee
legal advocates around the world, which circulates job openings,
research opportunities, refugee news, and more. VCAs will have access to
the mentorship of AAM’s leadership team.

How to apply:
To apply, please send a cover letter, resume, and a legal writing sample (between 2 - 3 pages) to aam.hiring@asylumaccess.org with the subject line “VCA Application - Malaysia”. Applications will be received on a rolling basis. Applicants interested in the January 2017 intake, should apply as soon as possible. For applicants interested in the July 2017 intake, those who apply by April 1, 2017 will be prioritized.
Candidates who are able to commit to a period longer than 6 months will
also be prioritized. Please be sure to specify in your cover letter
what makes you uniquely qualified to be a VCA with AAM and how
volunteering with AAM fits into your career plans. Please also state the
dates that you expect to be available.


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