WASH and Infrastructure Program Manager

Mercy Corps, Ankara, Turkey

Skill Required:, Monitoring and EvaluationProject/ Programme Management
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
9th June, 2015

Job Description


Strategy and Vision

  • Lead the development of a sectorial strategy based on a strong contextual understanding of North Syria and in line with Mercy Corps values.
  • Design viable strategies that are both respectful with the local culture and sensitive towards the population.
  • Ensure inclusion of national technical staff and other key stakeholders into strategy process.
  • Promote the development of a holistic strategy through creating linkages with with other sectors strategies (NFI, Food Security and Livelihoods, Protection).
  •  Contribute to the technical and operational advocacy strategies of the mission, region and headquarters.
  • Contribute to policy discussions among Senior Management Team as applicable.

Design and Planning

  • Support the Mercy Corps team in identifying additional opportunities for medium- and long-term programming.
  • Contribute to design of new proposals based on sectoral and general knowledge.
  •  Integrate the use of community approaches in the design, implementation, and maintenance of projects.
  • Partake in planning and design efforts as requested.  
  • Collaborate with finance to develop budgets for WASH and infrastructure related work.
  • Lead WASH aspects of technical assessments in coordination with other thematic areas and/or other external sector agencies.
  • Develop realistic work plans per grant in conjunction with Grants Manager, sector leads and North Syria Programs Coordination Manager.
  • Ensure provision of program quality in all aspects of design, planning, and implementation of WASH and infrastructure interventions.
  • Ensure the mainstreaming of core protection principles through design and planning of sector interventions.

Implementation and Programs Coordination

  • Develop needs assessment strategies, design interventions accordingly and contribute to building the capacity of Mercy Corps staff, as well as project stakeholders.
  • Provide technical oversight to the field teams and mentor senior staff in the design of WASH activities, including rehabilitation/renovation of water and sanitation systems, solid waste management, excreta disposal, hygiene promotion and emergency water supplies.
  • Communicate grant work plans related to WASH to senior technical staff and to North Syria Programs Coordination Manager.
  • Work with OFDA grant holder and other relevant grant holder to ensure joint planning and grant compliance.
  • Work with North Syria Programs Coordination Manager to overcome implementation challenges based on practical solutions.
  • Ensure the tracking, monitoring and quality reporting of all WASH and infrastructure interventions.
  • Complete budget pipeline planning, monitoring and monthly follow up in collaboration with senior technical staff and in communication with North Syria Programs Coordination Manager.  
  • Ensure documentation and filing of project activities in compliance with Mercy Corps policies and procedures.
  • Supervise and monitor the implementation of the WASH activities, ensuring that all the activities are compliant with the grant requirements.
  • Work with Director of Programs to identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
  • Participate in cluster working groups and meetings.

Program Impact and Program Management

  • Prepare procurement plan based on project cycle for WASH and infrastructure work.
  • Manage grant budget lines related to technical area of specialization (WASH and infrastructure), including maintaining partial budget ownership.
  • Ensure all necessary PR are accurately prepared and submitted on time.
  • Outline indicators and outputs to be measured to determine success of intervention.
  • Work with M&E Unit to translate assessment criteria to tools and methodology for monitoring and evaluation of interventions related to WASH and infrastructure.  
  • Provide technical input and indicators to the M&E Unit to be incorporated into tools and formats as needed.
  • Contribute to the design of holistic community assessments.
  • Support the establishment and maintenance of monitoring and evaluation systems for internal and external use.
  • Ensure internal and donor compliance through a strong knowledge of rules applicable to the North Syrian context.
  • Work closely with OFDA grant holder (and NFI sector lead) on planning and follow-up of aspects of the grant.
  • Stay informed of incidents as they arise through the field and are raised through the program coordination mechanism.
  • Enhance internal and external compliance through supporting incident reporting mechanisms when needed.
  • Maintain and coordinate reporting and documentation of WASH and infrastructure activities.
  • Timely preparation bi-weekly, quarterly and interim donor reports for relevant activities under the guidance of the Reporting Officer and Grants Manager. 

Team Management

  • Provide technical supervision and support to technical staff.
  • Assess capacity of Mercy Corps technical staff, as well as other stakeholders, to perform functions.
  • Work with other middle and senior management staff to consider alterative ways of doing distance capacity development and learning in the Syrian context.  
  • Recruit and train of field technical staff.

Safety, Security and Access

  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.


  • Bachelor’s or Master’s Degree in Civil Engineering, Public Health.
  • 3-5 years on a relief setting with WASH management or managerial experience; from starting up programs and working in emergency and transitional programming.
  • Experience from complex and complicated settings with time sensitive deliverables in unstable environments
  • Strong experience of mentoring a team, identifying talent and building their capacity.
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
  • Knowledge of humanitarian standards and codes, including SPHERE.
  • Knowledge of participatory approaches and community sensitization and mobilization.
  • Demonstrated ability to manage and communicate effectively with an ethnically diverse team in a sensitive environment.
  • Demonstrated flexibility and creativity in planning and problem solving.
  • Experience with the development, implementation & compliance of USAID (OFDA and FFP)/DFID programs.
  • Ability to effectively represent Mercy Corps and its interests to key stakeholders including host governments, and national and international NGOs.
  • Excellent oral and written English skills required; proficiency in Turkish or Arabic is as plus
  • Previous experience in similar contexts.


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