Senior Public Information Assistant

United Nations Human Settlements Programme, Bonn, Germany

Skill Required:, Media and CommunicationPolicy/ Advocacy and Campaign
Preferred Experience: 
Above 10 Years
Closing Date for Applications: 
21st April, 2021

Job Description

The United Nations Human Settlements Programme, UN-Habitat, is the agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. The position is located in the Global Water Operators’ Partnerships Alliance (GWOPA) Secretariat in the Urban Basic Services Section of the Urban Practices Branch (UPB) with the Global Solutions Division in Bonn.
The Global Solutions Division (GSD) is responsible for providing programmatic direction for UN-Habitat and is responsible and accountable for the programmatic delivery of the Strategic Plan. The Division leads the tools and methodology production and the integration of the various substantive competencies towards effective delivery of the Strategic Plan and the mandate of UN-Habitat. It provides substantive training to staff members and supports capacity development of Member States and partners.
The Urban Practices Branch (UPB) is the tools and methodology production and skills centre of the UN-Habitat, that develops normative guidance and cutting-edge tools through communities of urban practice. It provides technical and policy advice approaches and methodologies to MCOs/CO, government and partners and mainstreams them throughout the programme portfolio. It also ensures that the cross-cutting area of safety and the social inclusion issues of human rights; gender; children, youth and older persons; and disability are developed and mainstreamed across the Agency.
The Urban Basic Services Section aims to develop and implement pro-poor policies, norms, guidelines, standards, regulatory frameworks and operating procedures, for expanding access to urban basic services and improve the standard of living of the urban poor, with a focus on Water and Sanitation; Mobility and Transport; Energy; Waste Management; and the application of people-focused frontier technologies for service delivery.
The Global Water Operators’ Partnerships Alliance (GWOPA) office is situated within the Urban Basic Services Section. It aims to help water and sanitation operators help each other to achieve universal access to sustainable water and sanitation services in support of the Sustainable Development Goals and the New Urban Agenda. GWOPA promotes, facilitates and coordinates the effective use of not-for-profit partnerships between water operators and is the principle source for WOPs knowledge and guidance.
The focus of the position is on water and sanitation/water operators. Under the overall supervision of the Chief of the Urban Basic Services Section the position reports to the Programme Management Officer: Water and Sanitation/Water Operators in the Urban Basic Services Section.



Within delegated authority and depending on location, the Public Information Assistant may be responsible for the following duties:

  •  Contributes to the development and production of communications products/services with minimal supervision.
  •  Collaborates substantively on publication activities designed to promote knowledge and understanding of and to build support for programme activities, to include delivery of discrete components of the unit’s work programme among media (e.g. newspapers, television, radio and internet).
  •  Develops and maintains relationships with GWOPA audiences including members, partners and media other officials (e.g. Non Governmental Organizations, local community and government leaders, educational institutions, other United Nations agencies).
  • Serves as a first-line focal point and/or media liaison to facilitate the flow of information and messages on all programme activities to key internal and external audiences.
  •  Maintains constant contact with key offices; reviews relevant documents, reports and press releases, to gather information and keeps abreast of the timing and substance of key meetings, events, speeches, activities, maintains files on key subjects before the United Nations.
  •  Prepares briefs on assigned topics for programme staff; responds, both orally and in writing, to a broad range of routine questions and information requests on United Nations activities from the press, constituents and other parties; as appropriate forwards questions/requests to relevant parties for reply; drafts letters and official memoranda on a range of subjects.
  •  Researches, compiles and presents information from a variety of sources; including reviewing current events worldwide and identifying items of interest to the programme.
  •  Organizes and coordinates all aspects of events relating to exhibits and communications related to the Global Water Operators Partnerships Congresses and other key events.
  •  Coordinates and oversees audio/visual production, as required.
  •  Guides and/or supervises less experienced staff.
  •  Performs other related duties as assigned.




Knowledge of current events and issues in the various areas of the Department. Knowledge of internal policies, processes and procedures related to the communication, production and dissemination of public information. Ability to interact with the media and other constituents. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.


Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.


High school diploma or equivalent is required. Additional training in the relevant field of communications or media related is highly desirable.
Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST. The GGST is administered to applicants when required before the administration of a written assessment and/or interview.


Ten (10) years of experience in public communication, international broadcasting or related areas is required.
Experience working with international organizations or networks is desirable.


English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage.


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