United Nations Children's Fund
Experience: 5 to 10 Years
Skill Required: IT and ICT
Apply By: 11-08-2022
The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally, through the use of innovative technology-enabled solutions.
This position is situated within the Solutions Centre and Support section of ICTD. The centre provides adequate, user-friendly, and modern business solutions to UNICEF’s different departments and stakeholders as well as providing guidance, governance, and procedures to several enterprise processes such as data collection, program monitoring, digital tools and platforms, and business process optimization throughout the organization.
UNICEFs CRM capabilities consist of multiple technology stacks; Salesforce (Sales, Service, Marketing, Community Cloud), Drupal Content Management System (CMS), Microsoft Azure Integration Services, Power BI, and other 3rd party applications. UNICEF supports 21 Private Sector Fundraising (PSFR) countries worldwide of which 2 countries are already enabled on the platform.
Salesforce and supporting technologies will be implemented in multiple countries over the next 3 years. UNICEF regional offices, together with local implementation partners and the Country Enablement and Roll-out team, will be implementing the solution.
Under the direct supervision of the CRM Technical Product Owner, the Salesforce ICT Implementation Lead/Solution Architect will be responsible for leading the implementation of SES Digital Platform across UNICEF country offices globally. The incumbent will be designing and building solutions in the Salesforce platform (Sales, Service, Marketing, Experience cloud) to support SES Digital Engagement Platform and other Salesforce-related projects in UNICEF.
As the ICT Implementation Lead, the incumbent will guide implementation partners and country offices in deploying the SES digital platform in the country. They will bring their deep understanding of SES core technology stack and associated business process and be a strong advocate of process standardization and simplification of technology whilst rationalizing and deploying new technologies that drive business value realizations. The incumbent will be involved in all phases of project implementation: Business Discovery, Pre-implementation, Implementation and Hyper Care. As a member of the SES Architecture forum, they will ensure alignment between the implementation streams, updating and rolling out new capabilities whilst protecting the integrity of the core solution.
They will provide their expertise in Salesforce NPSP, advanced Apex programming, lightning frameworks/components, etc. The incumbent will closely collaborate with domain architects, internal and external stakeholders to ensure technical solutions adhere to approved reference architecture and will be engaged in code and technical design review of solution implementation. As a member of global DevOps team, they will be providing advance support in debugging complex platform issues and will be involved in global application delivery and enhancement.
The incumbent should ensure adherence to corporate information security and data privacy standards, in addition to alignment with PCI compliance requirements.
Demonstrating strong ability, effectively self-managing priorities, and being able to collaborate effectively between end user and delivery team will help succeed in the role. The incumbent should be a detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, technologies and have a continues improvement mindset. In addition, the incumbent must be able to lead a technical team as well as maintain excellent relationships with the Business Teams and our Service providers.
Key responsibilities:
To qualify as a champion for every child you will have…