Under the responsibility of the Country Director Syria the Operations Manager contributes within the country where he/she is based to the implementation of the mandate and the 10-year strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the projects implemented in the country, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of a sound management and successful functioning of the global organization, through paradigm changes.
The Operations Manager is responsible for developing and implementing, in the country where he/she is based, the projects part of the Programme operational strategy.
Under the guidance of the TUM and the MEAL and Support service managers, he/she deploys all adequate tools that will allow project monitoring in the Programme, financial controlling and compliance with HI policies and frameworks (in particular HI Project Monitoring & Evaluation policy), and the respect of contractual obligations towards donors.
He/she contributes to monitor and analyse context development, in order to identify operational risks and opportunities, and proposes actions to the Regional Director.
He/she contributes to organizational transformation in line with Lean, Shared Services and ROOTS projects.
Management:
Be the manager (direct report) of the Area Manager in the country of assignment
Foster team spirit and team functioning guaranteeing synergies and exchange of good practices between area managers and with head office colleagues.
Recruit and contribute to the professional development, autonomy and well-being at work of the Area managers
Contribution to the Programme’s Operational strategy and HI frameworks & regulations:
Contribute to the development of the Programme’s Operational Strategy, and to its implementation and annual monitoring
Implement the project part of the Programme’s Operational Strategy
Ensure sound management and monitoring of projects under his/her responsibility (New potential areas of intervention)
With both operational opportunities and risks in mind, contribute to the monitoring and analysis made by HAS, Operations and DP, and propose mitigation measures when relevant in new potential areas of intervention
Influence:
Support develop external influence of HI (forums, operational & strategic alliances, etc.) and the external representation of the organization (events, media) at the National Level
Requirements
Qualification & experience:
Solid experience in humanitarian sector
Fluency in oral and written English is compulsory
Arabic skills are a strong asset
Strong computer skills (use of MS Word, Excel, Outlook and other relevant software).
