eLearning Training Manager

World Intellectual Property Organization

Geneva, Switzerland

Experience: 5 to 10 Years

Skill Required: IT and ICT

The incumbent plays an important role in coordinating the dissemination and presentation of the online courses to the public and under specific cooperation agreements with IP Offices in various languages, including under the DL component of WIPO's Master's programs.

Reporting Lines:

Under the direct supervision of the Head of the Distance Learning Program, and the overall supervision of the Executive Director of the WIPO Academy, Regional and National Development Sector, the incumbent performs the following tasks in the framework of the WIPO Academy.

Duties and Responsibilities:

The incumbent will perform the following principal duties:

  • Manage the implementation of the distance learning courses offered by the Academy supervising all phases involved in the planning, delivery, administration and evaluation; supervise the work of consultants/course administrators assigning work and ensuring conformance to service orientation standards and best practices as defined by the WIPO DL Program, and evaluating performance.
  • Establish relationships with tutors and coordinate the teaching and daily services of a multi-disciplinary and multi-lingual team of IP experts, i.e., authors, WIPO experts, instructional designers, finance and translation teams, and IT specialists to monitor the delivery of DL courses; supervise the structuring of course content for online delivery; creation of online tools for student/tutor interaction; preparation of operational and technical documentation for the distance learning platform; preparation, updating and implementation of user acceptance testing for distance learning course delivery; collection of feedback for impact and data analysis.
  • Supervise the offering of specialized distance learning and blended learning services to government officials, executives, the young and their teachers, women in science, and the judiciary.
  • Monitor the IT platform and finance related issues to anticipate potential overload and take necessary action; troubleshoot and provide technical support to diagnose and resolve problems encountered by learners and tutors; escalate complex issues requiring further investigation/intervention.
  • Coordinate national training of IP Offices and universities, and act as trainer in WIPO Academy's Distance Learning Customization workshops to increase institutional capacities in IP training.
  • Research, analyze and evaluate new e-Learning delivery technologies and make recommendations to the supervisor for their deployment.
  • Liaise with external partners (universities and/or national IP Offices) on customization, joint offering, design, administration and logistical arrangements of joint programs, in particular under the DL component of the Academy's Masters' and Professional Development programs.
  • Represent the DL Program's administration by providing substantive backstopping to meetings (e.g., work plan, budget, funds-in-trust) and other collaborative trainings of the service, to include proposing agenda topics, identifying participants, preparation of documents and presentations.
  • Perform other duties as required.


Education Essential:

  • Advanced university degree (equivalent to Masters) in computer science, information technology or related field.  A first-level university degree in a relevant field plus two years of experience in addition to the experience requested below may be accepted in lieu of an advanced university degree.

Experience Essential:

  • At least seven years of professional experience in the management and coordination of IP elearning projects in planning, delivery, evaluating handling all operational support capacity including in technical assistance/cooperation, capacity building or development.
  • Experience in resource planning for workforce management for an IP elearning administration team.
  • Experience running training services in multiple languages.

Language Essential:

  • Excellent knowledge of English.

Language Desirable:

  • Working knowledge of French.

Source: https://wipo.taleo.net/careersection/wp_1/jobdetail.ftl?job=22297-FT