Under the supervision of the Individual Fundraising Officer and in coordination with the Fundraising Officers for Retention and Business Intelligence, this post will primarily support business intelligence and retention activities.
The post is responsible for the timely execution and achievement of identified results and tactical KPIs for assigned focus areas.
The incumbent will have the following Tasks and Responsibilities:
Business Intelligence, Campaign Evaluation and Knowledge Management:
Coordinate research activities with market research agency and/or perform desk research on competitors and industry information that may have an impact on fundraising.
Coordinate collection of campaign/donor data with the UNICEF data team, assist in analyzing results and report or publish findings/insights to relevant team members
Update and maintain secure repository of data and reports on authorized cloud storage facilities (UNICEF CloudShare and Sharepoint).
Assist in crafting and finalizing a data strategy for the fundraising section and coordinate related activities.
Assist in ensuring data hygiene by monitoring data encoding, coordinating necessary changes and organizing regular data hygiene meetings.
Participate in and provide relevant information and insights for campaign planning and review.
Cash / Value Maximization Tasks:
Provide tactical and day-to-day operational support to cash acquisition and cash retention programs across various channels, including merchandise-related campaigns.
Support the preparation and launch of fundraising appeals to various donor segments—from donor journey mapping and content creation with the Individual Fundraising team, to coordination with agency partners for campaign execution and logistics, and with donor care team for list segmentation, extraction, and deduplication.
Assist in logistics and content preparation for briefings and/or trainings to relevant agencies for any acquisition and retention campaigns, emergencies, or special events.
Research and compile quantitative and qualitative data to facilitate the preparation of reports and other fundraising materials in support of campaign objectives and KPIs.
Assist in the development of communication channels to reach donors.
Ensure existing communication channels with donors are optimized for cash/value maximization campaigns and are used appropriately within certain donor journey touchpoints.
Test new channels, proposals, and formats to help create an omni-channel experience for donors.
Work with external vendors involved in testing and implementation.
Other tasks related to Individual Giving that may be assigned from time to time:
To qualify as an advocate for every child you will have…
Completion of secondary education required. Professional and/or university courses related to the field of work are highly desirable
communication research
fundraising
non-profit resource mobilization
marketing
business
statistics.
A minimum of two (2) years of progressive professional experience in the following areas of fundraising / non-profit resource mobilization, donor database management, communication research / statistics, marketing, account management, brand management, business development or other related fields.
More years of related experiences highly desirable.
Experience working in non-profit fundraising or communication/marketing research an asset.
