The medical assistant provides information relevant to health assessment programs, applicant processing, and other IOM services to the migrants.
Responsibilities:
Provide migrants’ information regarding health assessments by phone.
Register the migrants in the IOM database, schedule and confirm medical appointments, and receive and communicate messages for medical staff and beneficiaries.
Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers/relevant persons as required.
Maintain daily statistics related to health assessments and update the records; and,
Contribute to customer satisfaction evaluation management.
Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as:
receiving and explaining the registration process to applicants.
checking applicant’s identity.
entering biodata of the applicants in the appropriate platform.
taking photos using webcam and loading the image to the appropriate platform; and,
printing of medical forms, consent forms, and other necessary documents.
Receive all completed medical examination forms, x-rays, and other documents from country offices or panel physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable.
Prepare, sort, and package medical files and other documents during mobile migration health assessment missions where such mobile units are available.
Requirements:
Bachelor’s Degree in Business Management, Administration or a related discipline from an accredited academic institution with two (02) years of relevant professional experience, or;
Minimum four (04) years of related work experience with a high school diploma.
Accredited universities are those listed in the UNESCO World Higher Education Database.
Experience in computer data entry, elaboration, and analysis or in a call center in a busy institution, preferably a medical one.
Knowledge of customer care.
Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
Previous working experience with NGOs or international organizations is an added advantage.
Proven knowledge and/or certification in data analysis tools such as Power BI is an advantage.
Proven knowledge and/or certification in the programming language SQL is an advantage.
Proven experience and knowledge in healthcare-specific systems such as Electronic Health Record Systems (EHRs) is an advantage.
Proven advanced knowledge in the business process and data management of the Interim Federal Health Programme (IFHP) is an advantage.
