The objective of the Division of Business Operations (BOS) is to support the work of WHO in the European Region through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, safeguarding personnel and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes.The division projects are designed to increase productivity, ensure financial sustainability of the region's structures, reinforce a client-oriented culture,strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being.
The purpose of the Information and Communications Technology (ICT) Unit is to provide and oversee innovative, effective, and value-for-money technology solutions throughout the WHO European region, including country offices and geographically dispersed offices, as well as to the UN City a in Copenhagen,Denmark. ICT ensures connectivity, quality equipment, software solutions, access to and security of data, and customer support to optimize a digital WHO to deliver its strategic goals (three billion targets). ICT further provides connectivity, communication technology and client support to staff in the organizations of the UN City, Copenhagen.
Description of Duties:
To provide support services to ensure stable day-to-day operation of the UN City Directory Services, UN City Common Services applications such as Meeting Management system, Visitors Registration, Cross agency document repository, Wordpress (intranet and local websites), including provision of expertise in the implementation, administration and maintenance of all associated hardware and software.
Under the leadership and supervision of the Information Technology Officer, to assist in selected aspects of the implementation, maintenance, administration, training and monitoring of shared UN City ICT systems and shared applications including respective operating systems and application solutions (for example Meeting Management, Intranet and document repository).
Support activities:
To provide technical assistance on service calls escalated, break fix situations and support solutions for all UN City ICT provided service and area of responsibility.
Testing and advancement:
Under the leadership and supervision of the Information Technology Officer, to assist with review and evaluation of new technologies, recommendations for the installation of new solutions or for the enhancement of existing services.
To assist with implementation of pilot projects for the introduction of new services, including appropriate testing and pre-implementation activities.
Documentation:
To prepare detailed technical documentation, relevant user-documentation and operational procedures, and to proactively contribute to the IT Knowledge Base as appropriate.
Required Qualifications: Education:
Essential: Completion of secondary school or equivalent, supplemented with technical education/formal technical certification or training in Microsoft SharePoint Administration, SQL and Power BI.
Desirable: Certification /training in ITIL and PowerShell.
Experience:
Essential: At least 8 years' experience with managing a Microsoft based infrastructure including Active Directory, SQL, PowerBI, and Linux.
Desirable: Experience with VMware vSphere, Cisco Network and Security solutions, AEOS, Avigilon and F5, PowerShell. Experience with Windows Enterprise infrastructure. Relevant experience with UN organizations and / or multinational institutions.
