Human Ressources Coordinator

Handicap International - Humanity & Inclusion, Erbil, Iraq

Skill Required:, HR and Admin
Preferred Experience: 
Above 10 Years
Closing Date for Applications: 
31st July, 2020

Job Description


The Syrian crisis is the greatest humanitarian crisis of the last 20 years. According to the latest UN figures, about 13.5 million people are currently affected by the crisis in Syria, including about 6.5 million IDPs, while over 5 million Syrians have sought refuge in neighboring countries or in Europe. The current humanitarian response only provides a patchy and partial coverage of the growing humanitarian needs.

Seven years after the beginning of the crisis, the number of injured persons in Syria keeps rising, with a severe lack of health and psychosocial support care and psychosocial support. In hard-to-reach areas and/or areas of new displacement, local populations and IDPs are in need of emergency assistance in terms of food, household essential items, and other basic needs. The inclusion of the most vulnerable, including persons with disabilities, in the humanitarian response remains a major concern.

HI is managing a large humanitarian program from 3 different hubs (South/Centre, North, and North-East, along four main pillars:

Support to health partners (hospitals, care houses, psychosocial support centers, local NGOs) for the provision of comprehensive psychosocial support services ( psychosocial support, psychosocial support and/or prosthetics and orthotics) through training, technical supervisions, and donations of assistive devices and/or equipment;

Emergency response to the basic needs of vulnerable people affected by the sudden crisis, through one-shot distributions of food baskets, household essential items and hygiene kits, and through the management of an adapted humanitarian coordination mechanism for emergency responses.

Education to the risks and effects caused by conventional weapons (including mines, explosive remnants of war and small arms light weapons) and urgent marking of hazardous areas;

Training and technical support to other humanitarian actors on the inclusion of persons with disabilities and other vulnerable persons in the humanitarian response (with a special focus on inclusive health and inclusive livelihoods).

The actual intervention is based on a mix of remote management of national teams, remote partnerships with local structures and organizations, and direct implementation programs. In the North-East hub, HI has three separate field bases in three different governorates and manages its humanitarian and resilience programs with direct implementation modalities.

Responsibility 1:

HR Policy at hub level

  •  Ensure application and implementation of the HR policy of the mission, especially in terms of salary, remuneration, and benefits, social policy, staff development, training;
  •  Ensure adequacy of HR legal documentation (internal regulations, terms of employment, etc.) with legislation;
  •  Guarantee the proper implementation of all HR policies, and to this end ensure that rules and procedures are known and understood by all managers and that they have all tools needed for their implementation (internal regulations, employment contracts, job profiles, etc.).
  •  Update and develop the tools related to the HR policies and processes (administrative management, disciplinary aspects, induction, termination, training planning, promotion and talent management, etc.), and ensure their implementation.
  •  Design and implement in close coordination managers Training Plan at the hub level;
  •  Frame Induction processes for newly-recruited staff at hub level, adapt standard tools and coordinate with HR unit in Amman;
  •  Ensure the correct implementation of the nationalization process of an expatriate position, when applicable in coordination with Area Co and HR Coordinator in Amman;

Responsibility 2:

Support to bases

  •  Develop and maintain good relationship / communication with each base, in the aim to enhance information sharing and ensure proper implementation of HR framework;
  •  Upon request, conduct support missions on the field (monitoring visits, gap filling, support for recruitments or heavy workload or disciplinary measures…);

Responsibility 3:

Coordination & Reporting

  •  Support the HR Co for the coordination and animation between Amman office and the hub: dissemination of information, sharing of lessons learned and good practices, identification of gaps and/or training needs, organization of workshops, development of capacity building modules for staff
  •  Together with managers and HR Co, identify the training needs or areas for improvement among teams; design and implement adequate action plan/capacity building plan;
  •  Participate to enhance the coordination among HR and Program Team, at both coordination and hub level; ensure the positioning of the HR Team as “solution-oriented” department;
  •  Participate actively in internal meeting and coordination;
  •  Contribute to the monthly "Situation Report" and to any other reports;

Responsibility 4:

HR management for expatriates

  •  Ensure proper implementation and follow of the expatriate package (status, accommodation, plane tickets, R&R, etc.);
  •  Ensure regular update of the expatriate Specific Conditions of Engagement;
  •  Provide the hub with Expatriate management’s framework ;
  •  Monitor expat contract follow-up and ensure that the information is shared in a timely manager with managers, HR co, and HQ;
  •  Support the HR Co for recruitments’ follow-up for the expatriates based in the Hub


  •  Humanitarian Administration (e.g. Bioforce qualification)
  •  Bachelor’s degree in a relevant field (HR, administration)


  •  At least 5 years of experience as Admin and/or HR Manager / Coordinator in a professional organization (private, public and/or not-for-profit sector);
  •  At least 2 years of experience in the humanitarian sector overseas;
  •  Proven experience in tools development and HR policies design
  •  Proven experience in coordination at country level;
  •  Proven training and local capacity building experience;


  •  English mandatory (oral and written)
  •  Strong IT skills Proven experience in tools development and HR policies design
  •  Proven experience in coordination at country level;
  •  Proven training and local capacity building experience;

Personal qualities:

  •  Strong organizational skills
  •  Autonomous, reactive and able to deal with priorities
  •  Extremely rigorous and precise, attention to details
  •  Diplomat, able to work collaboratively in a team
  •  Strong interpersonal and intercultural skills
  •  Practical and problems solve
  •  Ability to deal with complexity at different level
  •  Ready and able to travel in the Middle East
  •  Facility to resume, share and consolidate information


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