In Cameroon, UN Women is implementing its New Strategic Note for the period 2022-2026, which focuses on four impact areas (Governance and Participation in Public Life; Economic Empowerment and Resilience; Ending Violence Against Women and Girls; Peace and Security, Humanitarian Action and Disaster Risk Reduction). This Strategic Note is operationalized through Biennial work plans.
Under the overall guidance of the Operations Manager and the direct supervision of the Procurement Associate, the ICT Assistant provides ICT and administrative support services to the Country Office, provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.
The ICT Assistant works in close collaboration with the Programme and Operations teams for resolving complex ICT-related issues.
Duties and Responsibilities:
Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures:
Provide inputs to the development and implementation of the ICT annual work plan;
Provide IT support in the use of Quantum (UN Women’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
Provide technical support in the functioning of the Cameroon CO hardware and software:
Make routine repairs and change hardware electronic components;
Provide technical support to the installation and maintenance of all communication systems including mobile and satellite phones;
Provide technical support to the installation commercial and in-house developed software and related upgrades, anti-virus programmes;
Maintain an up-to-date inventory of the software and hardware;
Monitor file server traffic, usage, and performance on a regular basis.
Ensure efficient networks administration:
Monitor the network connection on a daily basis to ensure stable and responsive network environment;
Configure network printers and provide user access as required;
Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
Maintain backup logs; organize off-site storage of backups;
Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities
Provide technical support to Local Area Network (LAN) management in accordance with UN Women requirements.
Provide web management services:
Maintain the Country Office web site and intranet.
Provide administrative support regarding ICT issues:
Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
Research and retrieval of data from internal and external sources; prepare statistical charts, tables, and reports as required;
Provide ICT support to key events.
Provide technical support and advice to Country Office staff:
Diagnose, evaluate, and prioritize requests for assistance from staff in Cameroon Country Office experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
Liaise with ICT staff in Regional Office and HQ for support and guidance;
Meet all ICT on-boarding requirements for new staff.
Contribute to knowledge building and knowledge sharing in the Country Office:
Contribute to the organization of trainings for the Country Office staff on ICT issues;
Maintain library of reference materials;
Synthesize lessons learned and best practices in ICT.
Required Skills and Experience:
Education and certification:
Bachelor's degree in Computer Science is an asset
Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months
Experience:
At least 3 years of progressively responsible and practical experience in network administration ICT administration including corporate networks, internet connectivity, data security and use of hardware/software, telecommunications facilities
Relevant work experience in the United Nations System or Intrenational Organization
Language Requirements:
Fluency in English and French is required
Knowledge of the other UN official working language is an asset
