Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Computer Systems Analyst, the ICT Assistant provides ICT and administrative support services to the West & Central Africa Regional Office, provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.
The ICT Assistant works in close collaboration with the Programme and Operations teams for resolving complex ICT-related issues.
Duties and Responsibilities
Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures
Provide IT support in the use of Atlas (UN Women’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
Provide technical support in the functioning of the RO hardware and software
Make routine repairs and change hardware electronic components;
Provide technical support to the installation and maintenance of all communication systems including mobile and satellite phones;
Provide technical support to the installation commercial and in-house developed software and related upgrades, anti-virus programmes;
Maintain an up-to-date inventory of the software and hardware;
Monitor file server traffic, usage, and performance on a regular basis.
Ensure efficient networks administration
Monitor the network connection on a daily basis to ensure stable and responsive network environment;
Configure network printers and provide user access as required;
Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
Maintain backup logs; organize off-site storage of backups;
Provide technical support to Local Area Network (LAN) management in accordance with UN Women requirements.
Set up new email accounts for RO staff;
Provide web management services
Maintain the RO web site and intranet.
Provide administrative support regarding ICT issues
Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
Review outstanding POs, vouchers and receipts as part of the month-end checklist;
Submit vendor invoices to Finance team for processing and monitor payments.
Contribute to knowledge building and knowledge sharing in the RO
Contribute to the organization of trainings for the RO staff on ICT issues;
Maintain library of reference materials.
Key Performance Indicators
Well maintained and serviced hardware and software;
Quality support and advice to clients;
Timely web maintenance.
Required Skills and Experience
Education and certification
Completion of secondary education is required;
Bachelor's degree in Computer Science is an asset;
Cisco Certified Network Engineer (CCNE) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.
Experience
At least 3 years of progressively responsible experience in network administration and use of hardware/software, telecommunications facilities
Language Requirements
Fluency in French is required
Knowledge of the other UN official working language is an asset.
