As Field ICT Advisor, you will provide on the ground expertise based on needs, that goes above and beyond normal competencies found in MSF-OCA projects. You will give advice to colleagues in the IT department and functionally manage field ICT staff. You will support the Logistics Coordinators in establishing or updating the existing ICT documents. You will support implementation of the CyberKits (datacenter-in-a-box solution), MSF-OCA ICT policy and strategy in OCA missions, implement current ICT standards in the OCA (Operating Centre Amsterdam) missions and train new ICT staff in OCA missions.
Main Responsibilities :
Provide second line ICT support to field o perations;
Support and oversee (from HQ) our ICT staff work in their local field locations through functional management;
Promote and maintain a vision on field ICT services;
Contribute to the development of our ICT field knowledge base and improving best practices;
Improve, implement and maintain process es and procedures that enable increased efficiency in the field;
Monitor IT services and IT infrastructure in the field and initiate improvements;
Initiate / perform research and analyses of ICT developments;
Propose and give advice on intra-disciplinary and inter-disciplinary activities;
Initiate change and maintain an integral and coherent policy f or field ICT, while developing guidelines, protocols etc. to support it;
Assist in the hiring process for Field ICT staff;
Facilitate the ICT training of field ICT staff and logisticians and the development of ICT knowledge transfer material;
Support ICT related projects being rolled out to the field locations in terms of expertise, guidance and co-ordination;
Be available for field deployment on technical, training and/or emergency assignments, potentially a few weeks at a time.
Candidate Profile:
You have a Masters or Bachelor’s degree in computer science or related field;
At least 5 -10 years of experience in IT support/management;
Experience within MSF or another humanitarian organization will be considered an asset;
Fluent in English, written and spoken; French will be considered an asset;
Excellent communication skills in regards of dealing with 3rd party vendors, stakeholders, management, giving trainings, updating our support tool, and remote communication;
You’re an excellent team player;
Exposure to working in different countries with an understanding and respect for different cultures;
An ability to look at the bigger picture in terms of vision and ICT landscape;
You have knowledge and experience with the following technical areas:
Identity and Access Management
Active Directory
Network Administration;
Microsoft System Centre Configuration Manager and/or Microsoft Deployment Toolkit
Virtualization software [Hyper-V]
Automated monitoring [Zabbix]
Windows Server [2019]
Knowledge and experience in Intune
Knowledge and experience with power and energy systems will be considered an asset;
