Program Assistant

World Bank Group

Yaounde, Cameroon

The Africa Region, which is comprised of approximately 800 staff members, mostly based in about 44 field offices, is committed to helping Africa realize its considerable development potential, with a focus on employment generation. The core values guiding our work are passion for our mission of sustainable poverty reduction with keen attention to quality and transformative impact, putting the needs of the client at the center of all our activities, trust and respect as a common currency, intellectual rigor and curiosity, honesty and integrity, teamwork, openness to learning and the courage to admit we do not always have the answer.

Roles & Responsibilities:

Operational and administrative support:

  • Provide support for preparation and implementation of World Bank projects and activities according to Bank procedures.Use desktop processing skills to produce complex texts, reports, presentations, charts, figures, graphs, etc., according to Bank format and distribution.Collect and input data provided by Task Team Leaders into the central database, including processing new project status reports.Keep abreast of the Organization’s directives and ensure effective processing of all project documents.Draft routine correspondence (standard letters, memos, faxes, etc.) conforming to the Organization’s regional standards, using proper grammar, punctuation and style and proofread materials;  pays attention to details, and able to assist the Senior Executive Assistant to edit and format the official letters with minimum supervision. Help task teams to draft, process and send mission related documents (mission announcement letter, aide memoire, management letter) on time and using the appropriate template.Comply with the guidelines on management of correspondences (letters) using Central and other tools.Provide language support and draft translations from English into French and vice versa.Draft minutes of meetings and provide assistance in editing large documents.Maintain up-to-date divisional project files (both paper and electronic) and retrieve data from various sources and compile these for use by the Country Director and/or the Country Management Unit (CMU).Incorporate agreed comments into documents, making full use of shared drives and software capabilities.Process all STC contracts for the unit in close collaboration with the Task Team Leader and assist with end-of-year closing requirements that includes review and follow-up to ensure that consultant commitments and balances are paid, and contracts are closed accordingly for unit-led tasks, particularly during the last quarter of the fiscal year.

Information Management and Client interaction:

  • Answer internal and external queries on the assigned portfolio or, as necessary, take accurate and comprehensive telephone messages, and route them to appropriate persons to handle.Maintain current distribution lists, phone/address lists of project/product contacts, and distribute documents for the team.Co-ordinate with service units and liaise frequently with team members both in Washington and in the Country Office.Track and report on appropriate aspects of the Team’s operational activities

Time management & Logistic planning:

  • Arrange working schedule and meeting with counterparts for the visiting teams.Co-ordinate time management and schedules, taking current and future priorities into account, anticipate and monitor changes, and communicate the information.Track assigned tasks/project steps/ timetables using modern office management technologies, coordinate with relevant staff, provide assistance and/or information on project-related matters.Solve non-routine problems creatively and resourcefully and assist in preparation and logistical planning for various events, e.g., conferences, workshops, negotiations, board presentation and signing, field missions, etc.

Other duties:

  • Serve as a back-up to the Sr. Executive Assistant and other ACS staff on project and administrative tasks.Perform other tasks as requested by the Supervisor.

Selection Criteria:

  • Bachelor + four-year experience of relevant experience Ability to pass relevant Bank Group tests in place at time of recruitment (e.g., English language, computer applications, etc.).
  • Previous experience with a multilateral/bilateral organization is an advantage.
  • English and French skills required (written and spoken), including ability independently draft a variety of formal and informal correspondence; to proofread/edit materials.E
  • ffective time management and organizational skills.
  • Demonstrated initiative and resourcefulness.Proven ability to build relationship and interact positively with senior counterparts in the public and private sectors, in French and English.
  • Committed team player with good inter-personal skills and ability to work effectively in a multi-cultural environment.
  • Ability to produce high-quality work under pressure.