The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic well-being, and power to people devastated by conflict and disaster.
Responsibilities:
Support the overall management and implementation of the HQ Preferred Communities Roving Direct Services team to support all local IRC sites.
Conduct a needs assessment before arriving at each site to determine the office’s needs, a plan of action, and resources needed.
Provide on-the-ground and/or virtual Intensive Case Management, Supplemental Case Management, and/or ORR Initial Resettlement Services programming to clients in partnership with local site staff for extended periods of time.
Services may include assisting local office staff in determining client eligibility for enrollment, conducting intake assessments, developing individualized SMART self-sufficiency plans, evaluating client progress through regular interim assessments, and assisting clients in navigating healthcare and social service systems.
This role may be asked to temporarily mentor, supervise, and support local staff when needed.
Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
Ensure local staff receive tailored support for complex cases as well as provide crisis intervention as necessary.
Manage and supervise interns as appropriate and necessary.
Complete post-RDS reporting to maintain high data records for the overall quality assurance of the program.
Develop data record tracking tools to better analyze the outcomes and impacts of Roving Direct Services on local sites.
Assist in developing and delivering training materials to new or seasoned staff on PC program guidelines and other training courses that support increased understanding of program policies and procedures.
Support local offices in preparation for internal and donor monitoring through supportive activities such as home visits, case file reviews, developing quality assurance tools, and ensuring staff is well versed in PC program guidelines and policies.
Other responsibilities as assigned, including the provision of direct services to clients when needed.
Requirements:
Bachelor’s degree or equivalent work experience.
Minimum two years of progressive nonprofit experience, preferably with experience in the IRC’s Preferred Communities Intensive Case Management Program.
Previous experience supervising case managers strongly preferred.
Demonstrated in-depth knowledge of US Refugee Resettlement Programs.
Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.
Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
Strong analytic problem-solving skills.
Ability to work both independently and in a dynamic, cross-functional global team structure.
Highly proficient in the Microsoft Office suite.
Demonstrated ability to work effectively with stakeholders at all levels
Ability to manage others and work through change in a proactive and positive manner.
