World Bank Group

Lusaka, Zambia

Experience: 3 to 5 Years

Skill Required: HR and Admin

The World Bank Office in Lusaka seeks applications from qualified local candidates for the vacant position of Receptionist to support the office and contribute to the smooth running of the daily operations of the Lusaka Country Office. Tasks may vary according to the office support needs and requirements of the reception work, but typically encompass basic office functions ranging from photocopying to light word processing.

The Receptionist will be under supervision of the Resource Management Officer (RMO) who is responsible for technical and professional development and performance evaluation of the Receptionist. The Receptionist is an integral part of the Lusaka Country Office Administration team. Under the Supervision of the RMO, the incumbent is responsible for:

Roles & Responsibility: 

  • Performs basic office functions including: welcoming visitors guiding and giving them appropriate information, sorting and distributing incoming mails, answering telephones and any other tasks related to the reception, assisting in maintaining unit files in WBDocs, photocopying, delivering urgent mails/messages, managing the pouch system, handling courier services, etc.
  • Uses basic keyboard and word processing skills to assist in preparation of short documents, memos, letters, faxes and electronic mail.
  • Recording incoming mails, following up outgoing mails.
  • Backing up the person in charge of filing documents in WBDocs.
  • Maintain/update regularly a data base of CO Contact list and a CO Directory list, including ministries, UN agencies, hospitals, hotels, embassies etc., and arrange for its distribution at regular intervals.
  • Preparing a table of all missions (incoming, outgoing) and office leave.
  • Backs-up other team members in routine office functions, as required.
  • Work implies frequent interaction with other colleagues in Lusaka Country Office, visiting missions and Counterpart staff as well as external clients.
  • Updates visitors list.
  • Contribute to keeping good and warm work environment as well as good presentation of Lusaka Country Office reception.

Selection Criteria:

  • At least the level of high school diploma, degree in administration, secretariat, business administration with 3 years of experience, preferably in a similar position or equivalent combination of education and experience.
  • Demonstrate strong interpersonal skills and commitment to work in a team – oriented, in a multi-disciplinary setting within a matrix management environment and ability to interact tactfully and professionally with staff at all levels.
  • Sound organizational skills and ability to prioritize and deliver assignments as required, and ability to work under pressure and to meet tight deadlines.
  • Demonstrated organizational skills, resourcefulness, effective time management and ability to handle confidential information.
  • Ability to pass relevant Bank Group tests as required.
  • Excellent verbal and written communication skills in English. A good command of English and work experience in development organization would be an advantage.
  • Excellent phone etiquette ensuring calls and messages are routed in a timely manner to the proper source.
  • Good computer literacy.